SORA LTD
Remote Customer Service Agent — Join SORA LTD’s Global Support Team
Dhaka
Deadline: 2025-11-28
1 Positions
Job Overview
Company: SORA LTD
Location: Dhaka
Type: FullTime
Salary: Negotiable
Posted: 2025-11-01
Experience: 0 Years
Education Requirements
Not specified
Job Responsibilities
- Provide exceptional customer support by answering inquiries and resolving issues across email, messages, and live chat.
- Respond professionally and empathetically to customer queries in English.
- Monitor and process customer orders, ensuring accurate order entry and timely updates.
- Identify, escalate, and resolve problems related to orders, payments, and deliveries.
- Provide detailed product information, technical specifications, and delivery timelines.
- Maintain accurate records of customer interactions and follow-up actions.
Required Skills
- Customer Service
- Good English communication skills (verbal and written)
- Ability to work independently and as part of a team
- Empathetic attitude and focus on customer satisfaction
Benefits & Compensation
- Opportunity to work remotely
- Professional growth opportunities within the company
- Continuous training to enhance customer service skills
- Work as part of a dedicated team focused on delivering exceptional customer experience
Job Description
OverviewSORA LTD is hiring a dedicated and empathetic Customer Service Agent to join our remote team. This job opportunity is ideal for someone who is passionate about delivering outstanding customer experiences, has strong written English skills, and can work independently while collaborating with a team. This job circular is open to applicants across Bangladesh; interested candidates are invited to apply following the instructions below.Why apply? This company offers remote working flexibility, ongoing training, and professional growth opportunities. If you are looking for a meaningful job with a company focused on customer success, this circular could be the right fit for you.Key responsibilitiesProvide exceptional customer support by answering inquiries and resolving issues across email, messages, and live chat.Respond professionally and empathetically to customer queries in English, ensuring timely and accurate communication.Monitor and process customer orders, ensuring accurate order entry and timely updates.Identify, escalate, and resolve problems related to orders, payments, and deliveries.Provide detailed product information, technical specifications, and delivery timelines to customers.Maintain accurate records of customer interactions and follow-up actions.Required skills and qualificationsStrong written communication skills in English (verbal and written).Customer Service experience or aptitude; ability to handle queries professionally and empathetically.Ability to work independently in a remote environment and collaborate effectively with the team.Basic computer skills and familiarity with email and chat support tools.Preferably up to 30 years of age; female applicants are preferred as noted in the circular.Education & experienceEducation requirements are not strictly specified for this job; demonstrated written English and customer-facing experience are the primary considerations. Prior experience in customer support or order processing is beneficial.BenefitsRemote work opportunity enabling flexible workplace arrangements.Continuous training to enhance customer service skills and career development.Opportunity for professional growth within an expanding company.Work with a focused team committed to delivering excellent customer experiences.LocationThis is a remote position open to applicants anywhere in Bangladesh. While the company’s listed office address is in London, United Kingdom, the role is intended for candidates working remotely from Bangladesh.How to applyIf you are ready to take on the challenge and help our company maintain high customer service standards, please apply as instructed in this circular. Online apply is available; however, no direct application URL or email is published with the job data. Candidates may refer to the company profile (SORA LTD) and official job postings or contact the mobile number provided in the listing (01604666942) for next steps. When you apply, include a concise cover message highlighting your customer service experience and your proficiency in written English.Important datesPosted on: 2025-11-01Application deadline (valid through): 2025-11-28Notes & equal opportunitySORA LTD’s circular indicates a preference for female applicants and an age cap of at most 30 years. Job seekers should confirm eligibility and application instructions with the employer before applying. This description consolidates information from the job posting and expands upon it to help applicants understand the role and how to apply. Always verify specifics on the employer’s official posting before submitting applications.Keywords for search optimization: job, company, circular, bangladesh, apply.