ACI Motors
Executive — Service Coordination for Power Tiller & Diesel Engine (Nationwide Field Role)
Dhaka
Deadline: 2026-01-23
1 Positions
Job Overview
Company: ACI Motors
Location: Dhaka
Type: FullTime
Salary: Negotiable
Posted: 2025-12-24
Experience: 1 Years
Education Requirements
Bachelor’s degree in Mechanical/Power Engineering preferred.
Job Responsibilities
- Establish and maintain nationwide service network for the assigned product/business.
- Establish proper service reporting system/apps for field service team.
- Manage adherence to service guidelines and ensure comprehensive understanding of SOPs for service technicians/engineers.
- Manage expense claims and logistics requirements for the field team to ensure service operations.
- Manage and address customer complaints to enhance service quality.
- Manage warranty claims to principal with proper documentations.
- Collect data, analyse and provide reports and monthly presentations on service performance.
- Provide support for new product development.
- Frequent field visit to address service issues and provide resolution.
Required Skills
- Analytical Skill
- Leadership
- Good Communication skill
- MS Office
- Field service coordination
- Customer complaint handling
- Warranty claim processing
Benefits & Compensation
- T/A
- Provident fund
- Mobile bill reimbursement
- Performance bonus
- Profit share
- Gratuity
- Weekly 2 holidays
- Partially subsidized lunch
- Yearly salary review
- 2 festival bonuses
Job Description
ACI Motors is seeking a motivated and service-minded Executive, Service Coordination (Power Tiller & Diesel Engine) to join their after-sales operations team. This job circular invites candidates who are passionate about field service, customer satisfaction, and continuous improvement in service operations. The position is based in Dhaka with frequent nationwide field visits. This SEO-friendly job description outlines responsibilities, required skills, education, benefits, and application guidance for professionals in Bangladesh who wish to apply.As part of the company service function, you will manage and strengthen the after-sales service network for key products including power tillers and diesel engines. This circular emphasizes practical engineering experience, excellent communication, and a proactive approach to solving service challenges. Below you will find detailed responsibilities, skills required, experience expectations, and benefits. Please read the full job circular and apply before the deadline.Key ResponsibilitiesEstablish and maintain nationwide service network for the assigned product/business.Set up and maintain service reporting systems or apps for the field service team to ensure timely data flow and accountability.Ensure adherence to service guidelines and SOPs; coach and develop service technicians/engineers.Manage expense claims and logistics requirements for the field team to ensure smooth service operations.Handle and escalate customer complaints; work on root-cause analysis to enhance service quality and customer satisfaction.Administer warranty claims to principal partners with proper documentation and follow-up.Collect field data, analyse service performance metrics, and prepare reports and monthly presentations.Provide technical and service support to new product development activities.Conduct frequent field visits to diagnose service issues and deliver timely resolutions.Required Skills & CompetenciesAnalytical skills to interpret service data and convert insights into operational improvements.Leadership and team management skills to coordinate field technicians and service partners.Strong communication skills (verbal and written) for internal stakeholders and customers.Proficiency in MS Office and ability to adopt/implement service reporting apps.Problem-solving orientation and strong customer focus.Experience & EducationBachelor’s degree in Mechanical or Power Engineering preferred.1 to 5 years of relevant experience in manufacturing, agro-based firms, automotive, or group-of-companies environments is desirable.Benefits & Other InformationTravel allowance (T/A), provident fund, mobile bill reimbursement.Performance bonus, profit share, gratuity, weekly two holidays.Partial lunch subsidy, yearly salary review, two festival bonuses.This job is a full-time, office-based role with frequent field activities. The job circular is posted by ACI Motors and is intended for applicants within Bangladesh; candidates from across the country are encouraged to apply. The posting includes details on expected responsibilities and benefits to help you evaluate the fit before you apply.How to ApplyThe job listing indicates online apply availability. Candidates should follow the apply instructions on the original circular on Bdjobs or the employer portal. Please prepare an updated CV; for this company the employer also prefers video resumes — consider including a short video presentation if relevant. The application should be submitted before the last date noted in the circular: 2026-01-23. If an email or direct URL is provided on the job platform, use that to submit your application. Verify application instructions on the official job circular for ACI Motors before applying.Keywords included for SEO and clarity: job, company, circular, bangladesh, apply. This description is created to help job seekers in Bangladesh understand the role and apply correctly.