Diamond World Ltd.
Customer Care Executive — Deliver Exceptional Service for a Leading Jewelry Company
Dhaka
Deadline: 2026-01-22
5 Positions
Job Overview
Company: Diamond World Ltd.
Location: Dhaka
Type: FullTime
Salary: Tk. 20,000 - Tk. 26,000 (Monthly)
Posted: 2025-12-23
Experience: 2 Years
Education Requirements
Bachelor/Honors
Job Responsibilities
- Make outbound calls to customers and collect/store information in the company database.
- Inform customers about products, services, offers and campaigns using strong selling points.
- Assist customers with product price and quality related issues.
- Enter and maintain database records and perform information entry when needed.
- Receive and follow up on complaints and suggestions to resolution.
- Meet daily call targets and prepare performance reports.
- Promote products to existing and prospective customers using solid selling techniques.
- Work from branches and assist customers with product trials when necessary.
- Perform other duties assigned by management as required.
Required Skills
- Call Center
- Customer Care
- Customer Support through Phone
- Customer Relations
- Customer Relationship Management (CRM)
- Customer Service
- MS Office
- Typing skills
- Email communication
Benefits & Compensation
- Life & Health Insurance
- Medical Allowance
- Yearly Salary Review
- Two Festival Bonuses on Gross Salary
- Provident Fund
- Leave Encashment
- Snacks Bill
Job Description
Diamond World Ltd. is hiring a motivated and professional Customer Care Executive to join their Dhaka team. This job posting (circular) is ideal for someone with customer service experience who wants to work for a reputable company in Bangladesh. If you are a confident communicator, fluent in English, and skilled at phone-based customer support, we encourage you to apply. Below you will find a comprehensive overview of the position, responsibilities, required skills, benefits, and application guidance. About the Company Diamond World Ltd. is a well-established jewelry company engaged in all kinds of diamond, gold and platinum jewelry business. The company operates retail branches and a corporate office in Gulshan, Dhaka. As a recognized employer in Bangladesh, Diamond World Ltd. values customer-centric service and maintains structured recruitment processes. This job circular seeks female candidates for in-office customer care roles at the company’s Dhaka branches or corporate office. Key Job Responsibilities Make outbound calls to customers to collect information and update the company database. Inform customers about products, services, offers and promotional campaigns using persuasive selling points. Assist customers with product price and quality inquiries and handle complaints professionally. Enter and maintain accurate customer and sales-related records in the database. Follow up on customer complaints and suggestions; ensure issues are tracked and resolved. Meet daily calling and quality targets and prepare performance reports accordingly. Assist in present and promote products using effective selling techniques to existing and prospective customers. Work from branches when needed and assist customers with product trials and in-person inquiries. Perform other duties assigned by management on a required basis. Required Skills and Qualifications Education: Bachelor/Honors degree. Experience: At least 2 years of relevant experience in call center or customer care roles. Gender: Female only (as stated in the circular). Age: 23 to 32 years. Language: English fluency is a must; good verbal and written communication skills in Bengali are expected. Computer skills: Decent typing speed, proficiency in MS Office, standard computer efficiency and email communication. Personal: Presentable appearance, ability to work under pressure, capability to work long hours when required. Preferred Skills Customer Relations and Customer Service best practices. Experience with Customer Relationship Management (CRM) systems. Strong telephone etiquette and active listening skills. Salary and Benefits The monthly salary range offered for this job is Tk. 20,000 to Tk. 26,000 (monthly). The company provides a competitive benefits package including: Life & Health Insurance Medical Allowance Yearly Salary Review Two Festival Bonuses on Gross Salary Provident Fund Leave Encashment Snacks Bill Workplace and Employment Type This is a FullTime, in-office position based in Dhaka (Work at office). Candidates must be willing to work from company branches or the corporate office as required. After successful hiring and final offer, selected candidates will be expected to join within 15 days of notice. How to Apply Interested and qualified candidates should apply as soon as possible. This job circular indicates online application is available; please visit the company website to apply or follow the specified application link before the deadline. The application deadline for this job is 2026-01-22. Be sure to prepare a clear resume highlighting relevant experience in call center or customer care roles, and include evidence of English fluency. Note that the employer may require assessments or further documentation during recruitment. Other Notes This job is posted by the company and the information provided in this circular is supplied by the employer. Candidates should verify details and follow the official apply procedures. Diamond World Ltd. is an equal opportunity employer within the scope of the stated gender requirement in this circular. Keywords: job, company, circular, bangladesh, apply