US Based
Executive - Coordinator (USA Based - Night Shift) — Client Care & Coordination
Dhaka
Deadline: 2026-01-21
1 Positions
Job Overview
Company: US Based
Location: Dhaka
Type: FullTime
Salary: Tk. 25,000 - 30,000 (Monthly)
Posted: 2025-12-23
Experience: 1 Years
Education Requirements
Bachelor’s degree (BBA or equivalent). CGPA above 3.0 preferred.
Job Responsibilities
- Communicate with USA-based clients via incoming and outgoing calls, ensuring professional interactions.
- Provide client support through phone, email, and chat; document all interactions accurately.
- Schedule and confirm care appointments with clients and caregivers.
- Follow up on home care service inquiries and ensure client needs are met.
- Coordinate with healthcare professionals and internal teams for service delivery.
- Troubleshoot issues, resolve complaints, and escalate complex cases to management.
- Maintain confidentiality and data security of client information.
- Assist in onboarding new clients and caregivers and update internal systems.
- Monitor service trends and suggest process improvements.
Required Skills
- Call Center
- Client Service
- Maintenance and Troubleshooting
- Telecommunication
- Fluent English
- Documentation
- Multitasking
- Customer Relationship Management
Benefits & Compensation
- Weekly 2 holidays
- Yearly salary review
- Full subsidized lunch
- 2 festival bonuses
- Training provided
Job Description
Overview: This job announcement is a clear circular from a US Based company hiring in Bangladesh for an on-site night shift role. The Executive - Coordinator will act as a primary point of contact for USA-based clients, providing exceptional client service via phone, email, and chat. Candidates should be comfortable working the night shift, must speak fluent English, and must meet the education and experience requirements. Please read the full job description below before you apply.Why this job and company? Working for this company offers direct exposure to international clients and opportunities to develop client relationship management, troubleshooting, and coordination skills. This company values confidentiality, accuracy in documentation, and proactive client support. If you are seeking a job that combines client service with healthcare coordination and you want to work with a US-based client portfolio from Dhaka, apply for this role.Key responsibilitiesCommunicate effectively with USA-based clients through incoming and outgoing calls, ensuring professional, courteous, and timely interactions.Provide multi-channel client support: phone, email, and chat; maintain accurate documentation for every interaction.Manage multiple tasks simultaneously, including scheduling and confirming care appointments with clients and caregivers.Follow up on home care service inquiries to ensure client needs are met and issues are resolved promptly.Coordinate with healthcare professionals and internal teams to ensure consistent and high-quality service delivery.Troubleshoot issues, resolve complaints, and escalate complex cases to management when required.Assist in onboarding new clients and caregivers, ensuring a smooth transition into services and accurate record keeping.Monitor client interaction trends and suggest process improvements to enhance satisfaction, efficiency, and service quality.Ensure strict confidentiality and data security for all client information, complying with company policies.Required skills and experienceFluent spoken and written English is mandatory.Minimum 1 year of relevant job experience in client service, call center operations, or related roles.Bachelor’s degree required: BBA, Bachelor/Honors, or equivalent. CGPA above 3.0 preferred.Strong communication, documentation, multitasking, and problem-solving skills.Comfortable working night shift hours and interacting with US time-zone customers.Professional telephone manner, ability to maintain confidentiality, and attention to detail.Preferred candidate profileStudents and graduates from North South University, East West University, BRAC University, American International University Bangladesh, and Independent University Bangladesh will be given preference.Male candidates only (as stated in the circular) and age at least 24 years.Job details & conditionsWorkplace: On-site (office) in Dhaka (Mirpur), Bangladesh.Shift: Night Shift — 8:00 PM to 4:00 AM.Weekly holidays: Saturday and Sunday. Holidays observed based on the USA federal calendar.Salary: Tk. 25,000 - 30,000 (Monthly).Benefits: Weekly 2 holidays, yearly salary review, fully subsidized lunch, 2 festival bonuses, and training provided.Photograph: Applicants must enclose a photograph with their CV.Video resume is preferred (PreferVideoResume indicated).How to applyThis is an online apply job posting. The job listing indicates online application through the employer portal. Candidates should prepare a CV, recent photograph, and (preferably) a short video resume before they apply. Ensure your CV states your education (CGPA) and clearly documents at least one year of relevant experience.Important dates: Posted on 2025-12-23. Application deadline (valid through): 2026-01-21. Please submit your application before the deadline to be considered.SEO and local guidanceThis job circular is targeted at job seekers in Bangladesh. When preparing your application, include keywords relevant to the role—client service, call center, coordination, healthcare coordination—and highlight any prior experience with US-based clients. If you search for similar job circulars on local platforms in Bangladesh, use terms like job, company, circular, bangladesh, and apply to find related postings.If you have any concerns about the recruitment process, verify details with the posting platform or the hiring company. This description consolidates the official circular details and expands on responsibilities to help you prepare a strong application.Note: The posting specifies male applicants, age at least 24, and a bachelor’s degree with CGPA above 3.0. If you match these criteria and are comfortable with the night shift, this is a strong opportunity to work with a US-based client portfolio from Dhaka.