PMASPIRE LIMITED
Associate — Support & Sales Operations (Customer-Centric, Lead-Generation Role)
Dhaka
Deadline: 2026-01-20
1 Positions
Job Overview
Company: PMASPIRE LIMITED
Location: Dhaka
Type: FullTime
Salary: Tk. 30000 - 35000 (Monthly)
Posted: 2025-12-21
Experience: 3 Years
Education Requirements
Bachelor/Honors
Job Responsibilities
- Identify and research potential clients through online platforms, databases, and social media
- Generate leads via cold calling, email campaigns, and digital outreach
- Qualify, nurture, and convert leads into business opportunities
- Respond to customer inquiries via phone, email, and live chat in a professional manner
- Resolve customer issues promptly or escalate when necessary
- Maintain accurate records of customer interactions and follow-ups
- Provide feedback to improve customer service processes and experience
- Stay updated on company products and services to provide accurate support
- Plan and manage a social media content calendar aligned with marketing goals
- Create engaging content (text, images, videos) for various social media platforms
- Monitor and respond to messages, comments, and mentions on social channels
- Coordinate with internal departments to support their social media needs
Required Skills
- Customer Service
- Customer Support
- Digital Marketing
- SEO
- Lead Generation
- Sales
- Sales & Marketing
- Sales Operation
- Service and Support
- Strategic Planning
- Content Creation
- Social Media Management
Benefits & Compensation
- Mobile bill reimbursement
- Performance bonus
- Provident fund
- Weekly 2 holidays
- Salary review: Yearly
- Partially subsidized lunch facilities
- Festival Bonus: 2
Job Description
PMASPIRE LIMITED is hiring an enthusiastic and proactive Associate for Support and Sales Operation. This job opening blends customer support with sales and lead generation responsibilities, making it ideal for communicative, results-driven professionals. This circular from the company is open in Bangladesh and invites qualified candidates to apply. The role will be office-based in Dhaka and requires strong English communication, digital marketing aptitude, and experience in B2B or software-related environments.Why this job & why this company: PMaspire is a global project management solutions provider with a strong presence in Bangladesh, Singapore, Canada and other countries. This company combines product knowledge, customer support excellence, and lead generation to deliver scalable services. If you are looking for a job that offers both customer engagement and sales exposure within a reputable company, this circular is a great opportunity to apply and grow your career.Key responsibilities (summary):Identify and research potential clients across online platforms, databases, and social media.Generate and nurture leads using cold calling, email campaigns, and digital outreach.Qualify prospects and convert leads into business opportunities while maintaining follow-up records.Respond to customer inquiries via phone, email, and live chat; resolve issues or escalate appropriately.Maintain accurate records of customer interactions and provide feedback to improve service processes.Stay up-to-date with company products and services to provide accurate support and upsell where appropriate.Plan and manage a social media content calendar and create engaging content (text, images, video) for marketing goals.Monitor and respond to messages, comments, and mentions on social channels and coordinate with internal teams.Detailed responsibilities (from the circular):Identify and research potential clients through online platforms, databases, and social media.Generate leads via cold calling, email campaigns, and digital outreach.Qualify, nurture, and convert leads into business opportunities.Respond to customer inquiries via phone, email, and live chat in a professional manner.Resolve customer issues promptly or escalate when necessary.Maintain accurate records of customer interactions and follow-ups.Provide feedback to improve customer service processes and experience.Stay updated on company products and services to provide accurate support.Plan and manage a social media content calendar aligned with marketing goals.Create engaging content (text, images, videos) for various social media platforms.Monitor and respond to messages, comments, and mentions on social channels.Coordinate with internal departments to support their social media needs.Required skills & experience (from job circular):Bachelor/Honors degree (required).3 to 6 years of relevant experience — preferably in Software Company, Technical Infrastructure, EdTech startup, or B2B software & services startups.Good English communication skills.Experience in customer service, customer support, lead generation, sales, and digital marketing (including SEO and social content).Familiarity with handling live chat, phone and email support and maintaining CRM or interaction logs.Skills highlighted:Customer Service & Customer SupportLead Generation, Cold Calling & Email CampaignsDigital Marketing & SEOSales, Sales Operation & Sales & MarketingContent Creation for Social MediaStrategic Planning and Coordination with internal teamsBenefits & perks (as per circular):Mobile bill reimbursementPerformance bonusProvident fundWeekly 2 holidaysAnnual salary reviewPartially subsidized lunch facilitiesFestival bonuses (2)Compensation: Monthly salary range Tk. 30,000 - 35,000 (as per the job circular).Location & workplace: Office-based in Dhaka, Bangladesh. This job requires presence at the office.How to apply: This is an online application process as noted in the circular. Candidates should prepare an updated CV/resume (video resume preference indicated), and apply through the employer’s application link or company website. When you apply, clearly mention relevant work experience, examples of lead generation or customer support achievements, and links to any social media campaigns or content you have managed. Use the keywords relevant to the job in your application to improve matching (e.g., lead generation, customer support, digital marketing). Please refer to the valid application deadline in the job posting and make sure to apply before the closing date.Note: This job circular is published for public awareness; applicants should verify details and follow official apply instructions from the company. The company is PMASPIRE LIMITED, headquartered in Bangladesh for this role, and the posting invites eligible candidates in Bangladesh to apply.