Mhadi Support Services Limited
Support Function Executive — Drive Agent Banking Growth & Operations
Dhaka
Deadline: 2026-01-20
1 Positions
Job Overview
Company: Mhadi Support Services Limited
Location: Dhaka
Type: Contractor
Salary: Tk. 24000 - 27000 (Monthly)
Posted: 2025-12-21
Experience: 1 Years
Education Requirements
Bachelor/Honors
Job Responsibilities
- Collect Agent's profile & assist to brief Agent on his/her query. Also collaborate with Branch for Agent onboarding.
- Popularize banking products and services under Agent Banking umbrella and educate channel partners.
- Supervise and monitor Agent budget achievement.
- Meet compliance & Agent network health checkup.
- Assist & track channel complaints and liaise with product management team.
- Align with regional team for on-boarding and training new team members of Agents.
- Ensure visibility of Agent Banking initiatives (POSMs) through proper channel monitoring.
- Entertain, escalate and resolve ongoing operational challenges and queries.
- Comply with regulatory guidelines and ensure compliance fulfillment.
- Ensure smooth business transition.
Required Skills
- Extrovert
- Proactive
- Sales & Marketing
- Willing to Travel
- Agent Banking Audit
- Agent Collaboration
- Financial/ Banking service
- Issue Resolution
- Product Promotion
Benefits & Compensation
- Conveyance/Travel Allowance
- Weekly 2 holidays
- Festival Bonus: 2
Job Description
Mhadi Support Services Limited is hiring a proactive and results-driven Support Function Executive to join a reputed private commercial bank team in Bangladesh. This job circular seeks a motivated individual with 1-5 years of relevant experience in banking or agent banking channels who can support agent onboarding, monitor channel performance and ensure regulatory compliance. If you are enthusiastic about agent banking, have strong quantitative aptitude, and can liaise effectively with branches and product teams, this is an excellent job to apply for. About the company & role: This job is posted by Mhadi Support Services Limited on behalf of a reputed private commercial bank. The Support Function Executive will be part of the agent banking and distribution channel team. The company operates in Bangladesh and expects candidates to be ready to travel, coordinate with regional teams and contribute to growth of the agent network. Key responsibilities (summary): Collect and validate agent profiles; brief new agents on procedures and products. Collaborate with branches for smooth agent onboarding and alignment with regional teams for training. Promote banking products and services through the Agent Banking channel; ensure visibility of POSMs and campaigns. Supervise and monitor agent budget achievement and channel performance metrics. Perform compliance and agent network health checks; ensure regulatory guidelines are met. Track, escalate and resolve channel complaints; coordinate with product management and operations teams to close issues. Support ongoing operational tasks to ensure smooth business transition and continuous improvement. Detailed responsibilities (from the job circular): Collect Agent's profile & assist to brief Agent on his/her query. Also collaborate with Branch for Agent onboarding. Popularize banking products and services under Agent Banking umbrella and educate channel partners. Supervise and monitor Agent budget achievement. Meet compliance & Agent network health checkup. Assist & track channel complaints and liaise with product management team. Align with regional team for on-boarding and training new team members of Agents. Ensure visibility of Agent Banking initiatives (POSMs) through proper channel monitoring. Entertain, escalate and resolve ongoing operational challenges and queries. Comply with regulatory guidelines and ensure compliance fulfillment. Ensure smooth business transition. Required skills & attributes: Extrovert, proactive with good communication and interpersonal skills. Sales & marketing orientation; ability to popularize products with channel partners. Willingness to travel for field visits and agent onboarding activities. Experience or familiarity with Agent Banking, DFS, MFS, telco or similar distribution channels. Skills in agent collaboration, agent banking audit, issue resolution and product promotion. Experience & education: Experience: 1 to 5 years in sales & distribution channel with back office experience; experience in banks or DFS/Agent Banking/Telco/MFS preferred. Education: Bachelor/Honors degree. Age & gender: As per the circular, preferred age 24 to 32 years; male candidates only (specified in the posted requirements). Compensation & benefits: Salary: Tk. 24,000 - 27,000 monthly. Benefits: Conveyance/Travel Allowance, Weekly 2 holidays, Festival Bonus (2). Workplace & employment type: Work at office (field travel required as per role). Job nature: Contractual (contract-based engagement). Location: Anywhere in Bangladesh with primary company address in Gulshan, Dhaka. How to apply: The job posting indicates OnlineApply is available. Interested candidates should apply through the bdjobs platform (apply link provided on the original circular) before the application deadline. The job circular shows the deadline as 20 January 2026, so please ensure you apply before this valid through date. The company website is listed as https://mhadi.ltd/ for company reference. There is no direct apply email provided in the circular. Important dates: Posted on: 2025-12-21 Application deadline / valid through: 2026-01-20 This job description is prepared using the published circular information. If you plan to apply, review all requirements carefully, prepare an updated CV/resume, and follow the apply instructions on the bdjobs listing. This is a bank-affiliated role focused on agent banking operations and customer channel management — an excellent opportunity for professionals with distribution channel experience in Bangladesh.