Swosti Limited
Operations & Customer Service Executive — Join Swosti Limited’s Dynamic Team in Dhaka
Dhaka
Deadline: 2026-01-15
1 Positions
Job Overview
Company: Swosti Limited
Location: Dhaka
Type: FullTime
Salary: Negotiable
Posted: 2025-12-20
Experience: 0 Years
Education Requirements
Bachelor/Honors or Masters in Business/Commerce/Marketing/Finance/Accounting. Minimum CGPA of 4.00 in both SSC & HSC.
Job Responsibilities
- Address customer queries modestly and ensure customer satisfaction at all level.
- Explain the services and their benefits to customers for maximizing the use of software.
- Demonstrate Software product and make presentation by explaining services & benefits to new & existing clients.
- Answer to customer queries modestly whenever there is a customer call.
- Support Software development by engaging in software testing activities.
- Any other works as may be required from time to time.
Required Skills
- Customer Handling
- Customer Relationship Management
- Customer Support
- Handling customer queries
- Liaison
- Excellent interpersonal skills
- Strong communication and convincing skills
- Writing skill in English (advantage)
- Sound accounting knowledge
- Bangla typing skill
- Enthusiastic, pro-active, punctual, honest and hard-working
Benefits & Compensation
- Salary is negotiable
- Yearly two (02) festival bonuses
- Performance based yearly salary revision
- Activity based operational & sales incentives for generating sales leads
- Daily refreshment facility and lunch benefits
Job Description
Swosti Limited is hiring an experienced, customer-focused Operations & Customer Service Executive to join its Dhaka office. This job circular invites proactive candidates who enjoy working at the intersection of operations, customer support and software product demonstration. If you are looking for a job in Bangladesh with opportunities to engage with clients, train users, perform software testing and contribute to product improvement, this is a great role to apply for.Why this role matters:Be the primary face of the company for customer interactions;Help maximize client value from Swosti’s software products;Work closely with operations and the software development team to improve product quality and service delivery.Key responsibilities (summary):Address customer queries modestly and ensure high levels of customer satisfaction at all levels.Explain services and their benefits to customers to maximize software adoption.Demonstrate software products and present solutions to new and existing clients.Respond to customer calls and queries professionally and promptly.Support software development through user acceptance testing and feedback.Perform any other duties as may be required from time to time.Required background & education:Bachelor/Honors or Masters in Business, Commerce, Marketing, Finance or Accounting.Minimum CGPA of 4.00 in both SSC and HSC (as stated in the company circular).Skills & attributes:Strong customer handling and customer relationship management skills.Experience in customer support and handling customer queries.Excellent interpersonal, communication and convincing skills; strong written English will be an added advantage.Basic accounting knowledge (software is accounting based).Bangla typing skill and comfortable using Android mobile for client communication.Pro-active, punctual, enthusiastic, honest and hardworking.Benefits & compensation:Salary: Negotiable (as mentioned in the job ad).Two festival bonuses per year.Performance-based annual salary revision.Activity-based operational & sales incentives if you generate sales leads.Daily refreshment facility and lunch benefits.How to apply: Please send your application and CV mentioning the position in the subject line to swosti247@gmail.com. The job listing encourages applicants to apply online via the company email and notes that you must possess your own Android mobile phone and use an official SIM for client communication. This application instruction is included so prospective candidates in Bangladesh can easily apply.Additional context about the company: Swosti Limited (www.swosti.net) is associated with bdjobs.com and is known for providing innovative product and solutions in Bangladesh. The company profile in the circular emphasizes its mobile credit & savings management solutions and its longstanding presence in the market.This job posting is part of a formal job circular and is intended for applicants in Bangladesh. Candidates selected for the role will work at the Dhaka office and will be expected to represent the company professionally in all external communications. If you meet the education requirements and have the customer-service orientation described above, we encourage you to apply before the deadline. The job circular is open to both male and female applicants as indicated in the original posting.Keywords: job, company, circular, bangladesh, apply