Daffodil Response Center (DRC)
Night-Shift Appointment Setter Executive — Join Daffodil Response Center’s USA Campaign
Dhaka
Deadline: 2026-01-19
100 Positions
Job Overview
Company: Daffodil Response Center (DRC)
Location: Dhaka
Type: FullTime
Salary: Tk. 14000 - 20000 (Monthly)
Posted: 2025-12-20
Experience: 0 Years
Education Requirements
HSC / A Level / Bachelor (Honours)
Job Responsibilities
- Make outbound calls to the USA market and set appointments.
- Follow and adapt to call scripts; implement campaign updates.
- Provide excellent phone-based customer service and product explanation.
- Record call outcomes and update CRM or tracking systems accurately.
- Meet daily and weekly KPIs; contribute to team targets.
- Escalate complex issues to supervisors and follow company escalation protocols.
Required Skills
- Appointment Setting
- Customer Service
- Customer Support through Phone
- Fluency in English (spoken & written)
- Telecommunication / Call Center skills
- Adaptability to script changes
- Good phone etiquette
Benefits & Compensation
- KPI Bonus up to 5,000 BDT
- Competitive monthly salary
- Sunday off (weekly holiday)
- On-the-job training and career growth opportunities
- Office-based professional environment
Job Description
Join a leading call center on an exciting night-shift role — Appointment Setter Executive (USA Campaign)Daffodil Response Center (DRC) is hiring motivated, English-fluent individuals to join our dynamic team. This job circular invites candidates across Bangladesh to apply for a high-energy, growth-oriented position that offers competitive pay, KPI bonuses, and clear career progression. If you thrive in a target-driven environment and enjoy speaking with international customers, this role could be your next big move.Why this job & company?Company: Daffodil Response Center (DRC) — an established international call center serving global clients.Location: Dhanmondi, Dhaka, Bangladesh (office-based).Shift: Night shift (10 PM – 7 AM), Monday–Saturday with Sunday off.Vacancies: Large intake — many openings available.What you'll do (Responsibilities)Make outbound calls to the USA market to set appointments and generate qualified leads.Follow call scripts and proposals, adapt quickly to script changes and campaign adjustments.Engage and build rapport with prospects using excellent spoken English; clearly communicate product/service value.Record call outcomes accurately and update CRM or tracking systems as required.Work toward daily and weekly KPIs and contribute to team targets.Provide excellent customer service during calls and escalate issues when necessary.Required skills & qualificationsEducation: HSC / A-Level / Bachelor (Honours) — acceptable educational backgrounds as stated in the circular.Fluency in English (speaking and writing) is essential — clear pronunciation and comfortable conversation with US customers.Strong phone etiquette and prior telecommunication or appointment-setting exposure is advantageous, but freshers are welcomed.Customer service orientation, ability to follow scripts and work in a structured environment.Comfortable working night shift hours and maintaining consistent performance.Preferred attributesGood attitude, resilience under targets, adaptability to training and feedback.Team-player mindset with punctuality and strong attendance.Salary & benefitsSalary: Tk. 14,000 - 20,000 (Monthly).Additional KPI Bonus up to 5,000 BDT.Sunday off — structured weekly rest.Office-based role with on-the-job training, opportunity for growth within the company.Other important detailsGender: M, F (both male and female applicants encouraged — females highly encouraged).Experience: Freshers accepted — DRC builds careers for new entrants.Workplace: Office (102/1, Shukrabad, Mirpur Road, Dhanmondi, Dhaka-1207).Application instructions: Please send your CV with subject "(Night Shift) Appointment Setter Executive" to career.drc@daffodil.group. The job posting states limited seats — early applicants are encouraged to apply quickly.This is a formal job circular posted for candidates in Bangladesh. If you are seeking a stable night-shift job with a reputable company that serves international markets, this role offers clear expectations, measurable KPIs, and supportive onboarding. To apply, follow the Apply instructions and submit your CV to the provided email address. Make sure your resume emphasizes spoken English proficiency and any tele-calling or customer service experience. Good luck — apply today and become part of Daffodil Response Center’s growing team!