Mastermind Tours & Travels
Executive - Reservation & Ticketing at Mastermind Tours & Travels — Join Our Reservation Team
Dhaka
Deadline: 2025-12-31
10 Positions
Job Overview
Company: Mastermind Tours & Travels
Location: Dhaka
Type: FullTime
Salary: Tk. 30000 - 40000 (Monthly)
Posted: 2025-12-11
Experience: 1 Years
Education Requirements
Bachelor/Honors
Job Responsibilities
- Creating PNRs and issuing/reissuing tickets using GDS (Travelport, Sabre & Amadeus).
- Fare computation, product knowledge, processing cancellations and modifications of reservations.
- Execute all GDS major commands in Sabre / Travelport / Amadeus & NDC platforms (book, rebook, reissue, issue, split/merge, ancillary, EMD).
- Manage customer inquiries and resolve issues related to bookings, provide after-sales support.
- Keep up to date with airline policies, promotions, and travel trends.
- Regular follow-up with existing / potential clients and prepare reports as required by management.
Required Skills
- Travelport (Galileo)
- Sabre (SABRE)
- Amadeus
- NDC platform familiarity
- Fare computation and ticketing
- Customer service
- PNR creation and management
- EMD handling
Job Description
Mastermind Tours & Travels is hiring an experienced Executive - Reservation & Ticketing. This job opportunity at a reputable company in Bangladesh is ideal for professionals with GDS experience who are eager to grow in the travel and tourism industry. This job circular invites candidates to apply before the deadline and provides a comprehensive description of responsibilities, expectations, and how to apply.About the company: Mastermind Tours & Travels is a well-renowned travel agency focused on delivering exceptional travel experiences, specializing in air ticket bookings and end-to-end travel solutions. This company values accuracy, customer service excellence, and up-to-date knowledge of airline policies and GDS platforms.Why apply? If you are looking for a stable job within a respected travel company in Bangladesh, this circular offers an excellent role with clear responsibilities, a competitive salary range, and the chance to work closely with multiple GDS systems (Travelport/Galileo, Sabre, Amadeus) and modern NDC platforms. The position is office-based and full time, suitable for candidates who enjoy direct customer engagement and technical ticketing tasks.Key responsibilities:Creating PNRs and issuing/reissuing tickets using GDS platforms (Travelport, Sabre & Amadeus) including NDC interactions.Fare computation, product knowledge, and processing cancellations and modifications of reservations.Executing GDS commands across Sabre / Travelport / Amadeus & NDC platforms: book, rebook, reissue, issue, split/merge, ancillary services, and EMD handling.Managing customer inquiries, resolving booking-related issues, and providing reliable after-sales support.Keeping up to date with airline policies, promotions, and travel trends to advise customers accurately.Maintaining regular follow-up with existing and potential clients and preparing reports as required by management.Required skills and experience:At least 1 year of practical experience in ticketing/reservation or related travel operations (Travel Agent, Tour Operator, Immigration/Visa Processing).Hands-on experience with GDS systems: Travelport (Galileo), Sabre, Amadeus; familiarity with OTA/NDC processes is a plus.Strong fare computation and ticketing knowledge, including reissues and EMD handling.Excellent customer service and communication skills; ability to manage inquiries and resolve issues promptly.Good reporting skills and ability to follow process guidelines.Bachelor/Honors degree (as specified in the company circular).Other requirements and details:Only male candidates will be considered for this role (Age 22 to 37 years as per the circular).Job workplace: Office-based (Uttara, Dhaka) with opportunities to service customers across Bangladesh.Vacancies: 10 positions available.Job nature: Full Time.Salary range: Tk. 30,000 - 40,000 (Monthly).How to apply: Interested candidates should apply by sending their CV to the provided email address: mastermindcareerbd@gmail.com. The circular indicates online/application through the employer is acceptable; candidates are encouraged to include a clear subject line and detailed experience relevant to GDS and ticketing when they apply. The application deadline for this job is 2025-12-31; please ensure you apply before the last date.Important notes: This job posting is published as a job circular on a recruitment portal and the details were provided by the employer. Candidates should verify information and follow the application instructions carefully. Do not share sensitive personal information outside of the formal application process. For any queries, refer to the company website or contact the email above to apply.Keywords: job, company, circular, bangladesh, apply — included to improve discoverability for job seekers searching for travel/ticketing positions in Bangladesh.