Daffodil Response Center (DRC)
Call Center Representative at Daffodil Response Center (DRC) — Join a Dynamic Customer Support Team in Dhaka
Dhaka
Deadline: 2025-12-15
1 Positions
Job Overview
Company: Daffodil Response Center (DRC)
Location: Dhaka
Type: FullTime
Salary: Tk. 10,000 - 13,000 (Monthly) + performance bonus & commission
Posted: 2025-12-09
Experience: 1 Years
Education Requirements
Higher Secondary (HSC) required; Bachelor's degree preferred
Job Responsibilities
- Manage inbound and outbound calls professionally and promptly.
- Answer customer queries, resolve issues, and provide accurate product/service information.
- Ensure service delivery aligns with company policy and quality standards.
- Record call details and follow up on pending issues as required.
- Achieve individual and team performance targets (KPIs).
- Support sales activities when needed and help meet commission targets.
Required Skills
- Call Center operations
- Good communication skills (Bengali proficiency)
- Customer service and problem-solving
- MS Office (Word, Excel, PowerPoint), Email, Internet
- Telecommunication experience
- CRM / call logging familiarity
Benefits & Compensation
- Monthly salary: Tk. 10,000
- Performance bonus: Tk. 1,500
- Sales commission: up to Tk. 3,000
- Training and development opportunities
- Career progression in a reputable company
Job Description
Are you looking for a rewarding job in a reputable company in Bangladesh? Daffodil Response Center (DRC) is hiring a Call Center Representative to join their Dhaka team. This job circular invites motivated candidates who excel in communication and customer service to apply. The role is ideal for professionals with call center experience or telecommunication background who want to deliver excellent customer experiences and grow within a professional environment.This job offers a competitive monthly compensation package with base salary and performance-based incentives. The company places strong emphasis on quality service, team collaboration, and continuous improvement.Key ResponsibilitiesHandle inbound and outbound calls professionally, addressing customer inquiries and concerns.Provide accurate information about products and services and ensure resolution of customer issues according to company policies.Maintain and update call records, follow up on pending issues, and escalate complex problems when necessary.Meet individual and team KPIs, including call quality, response time, and customer satisfaction metrics.Support sales-related activities as needed to achieve targets (commission-based incentives may apply).Work collaboratively with colleagues and supervisors to improve processes and customer outcomes.Required Qualifications & EducationMinimum: Higher Secondary (HSC). Graduates will be given preference.Minimum 1 year of experience in customer service or call center operations; experience in telecommunication is preferred.Excellent spoken and written Bengali; good command of English is an advantage.Basic computer literacy (MS Office, email, internet) and familiarity with CRM or telephony systems.Skills & CompetenciesStrong communication and interpersonal skills.Customer-focused attitude and problem-solving ability.Ability to remain calm and professional under pressure.Proficient with MS Word, Excel, PowerPoint, email, and internet usage.Good language proficiency and ability to document interactions clearly.Benefits & CompensationMonthly base salary: Tk. 10,000 (with disclosed salary range up to Tk. 13,000).Performance bonus: Tk. 1,500 (based on KPIs).Sales commission potential: up to Tk. 3,000 for eligible sales-driven activities.Opportunities for on-the-job training and career progression within the company.Why join this company?Daffodil Response Center (DRC) is a leading international call center committed to delivering world-class customer support. Joining this company means working for an employer that values quality service, invests in employee skill development, and offers incentives to reward strong performance. This job is an excellent opportunity to be part of a professional team and build a career in customer service within Bangladesh.How to applyIf you meet the above requirements and are interested in this job, please apply by sending your CV to the email provided. Follow the circular instructions carefully and include up-to-date contact information. Applications via email are accepted; online or portal submissions may be used if specified by the company.Apply email: career.drc@daffodil.groupPlease mention the job title in the subject line when you apply. This job circular is open until the deadline listed in the posting — make sure to apply before the closing date.Keywords for SEO and search: job, company, circular, bangladesh, apply — use these when searching or applying to ensure your application is tracked properly.