Falaq Food
Call Center Executive — Join Falaq Food's Customer Engagement Team
Dhaka
Deadline: 2025-12-20
20 Positions
Job Overview
Company: Falaq Food
Location: Dhaka
Type: FullTime
Salary: Negotiable
Posted: 2025-12-08
Experience: 1 Years
Education Requirements
Bachelor/Honors or HSC
Job Responsibilities
- Contact new and existing customers via SIP/CRM and prepare, update and forward reports to the supervisor.
- Provide product and service information to engage potential customers.
- Handle outbound and inbound calls; answer customer queries and resolve issues.
- Close sales and maintain sales-related records.
- Prepare daily work reports and share them with the supervisor.
Required Skills
- Outbound and Inbound Calls
- Patience
- Positive attitude towards challenges
- Proactive and Positive attitude
- Speaking Bangla (Fluent)
- Telecommunication
Benefits & Compensation
- Lunch Facilities: Full Subsidize
- Commission based salary package
Job Description
Falaq Food is hiring enthusiastic Call Center Executives to join their growing customer service team in Dhaka. This job circular invites motivated candidates to apply for a full-time, office-based role at a rapidly expanding food supplier company in Bangladesh. The successful candidate will be part of a friendly team focused on ensuring product availability, handling customer queries, and supporting sales efforts. This job opportunity provides on-the-job learning, commission-based earning potential, and subsidized lunch for staff.Why apply to this job at Falaq Food?This company is an established food supplier in Bangladesh with a clear mission to deliver safe, quality food at fair prices.The role offers both sales and customer-service exposure—ideal for candidates who enjoy speaking with customers, resolving queries, and contributing to sales growth.Lunch facilities are fully subsidized and there is a commission-based salary package giving performance incentives.Primary responsibilitiesContact new and existing customers via SIP/CRM systems and prepare, update, and forward reports to the supervisor.Provide product and service information to engage potential customers and support sales conversion.Handle both outbound and inbound calls professionally, answering customer queries and resolving issues promptly.Close sales and maintain accurate sales-related records.Prepare daily work reports and share them with the supervisor for review and tracking.Required skills and attributesExperience with outbound and inbound calling and familiarity with telecommunication or call center processes.Patience and a positive attitude towards challenges; proactive behavior in seeking solutions and helping customers.Fluent spoken Bangla (Bangla language proficiency is required).Good communication and record-keeping skills; ability to use basic CRM tools and follow-up mechanisms.Education, experience & eligibilityEducation: Bachelor/Honors or HSC.Experience: At least 1 year of relevant experience preferred in telecommunication, call center, packaged food, or beverage sectors; freshers are encouraged to apply as well.Age & gender requirements (as listed in the circular): 19 to 28 years; this specific posting requests male candidates only.Job detailsJob title: Call Center ExecutiveEmployment type: Full Time, office-based (Work at office)Number of vacancies: 20Location: Mohammadpur, Dhaka, BangladeshSalary: Negotiable; commission-based salary package is available in addition to other benefits.Date posted: 2025-12-08Application deadline (valid through): 2025-12-20BenefitsLunch facilities: Fully subsidizedCommission-based salary package (performance-linked earnings)How to applyThis job posting is listed as an online apply job. Applicants should review the position details and apply through the job posting platform where the circular is published or visit the company website to learn more: https://falaqfood.com. If you are applying through a job portal, sign in and follow the portal’s apply flow. Make sure you submit an accurate resume and any requested details before the closing date. The last date to apply is 2025-12-20. Use keywords like 'job', 'company', 'circular', 'bangladesh', and 'apply' when searching for this listing to find the official posting more easily.Company overviewFalaq Food is a Bangladesh-based food supplier working with honey, nuts, natural oils, chia seeds, and food grains. They focus on delivering safe, quality products to customers at fair prices. For more information, visit the company website or their official Facebook page.Please note: Verify all application instructions on the official job circular before submitting your application. This description consolidates the job details to help you prepare and apply, but always follow the official apply link or contact details on the original posting.