American Natural Wellness Care
Night Shift Call Center Executive — Virtual Opportunity with American Natural Wellness Care
Dhaka
Deadline: 2025-12-15
3 Positions
Job Overview
Company: American Natural Wellness Care
Location: Dhaka
Type: FullTime
Salary: Tk. 12,000 - 15,000 (Monthly)
Posted: 2025-12-06
Experience: 1 Years
Education Requirements
Bachelor of Business Administration (BBA)
Job Responsibilities
- Answer incoming calls from clients and provide accurate information about wellness services, doctors, and appointments.
- Make outgoing calls to follow up with clients, confirm appointments, and remind them about upcoming visits or wellness programs.
- Maintain client records and update information in the system accurately.
- Handle client inquiries politely and professionally, resolving issues or forwarding them to the right department.
- Promote wellness programs and explain available treatments or packages to potential clients.
- Assist in scheduling appointments and coordinating with front desk and medical staff.
- Record feedback or complaints from clients and report them to management.
- Meet daily or weekly call targets as set by the supervisor or manager.
- Maintain confidentiality of patient and client information at all times.
- Work as part of a team to ensure smooth communication and excellent customer service.
Required Skills
- Call Center
- International Call Center
- Customer Service
- Appointment Scheduling
- CRM/Data Entry
- Telephone Etiquette
- Communication Skills
- Teamwork
- Confidentiality
Benefits & Compensation
- Performance bonus
- Salary review: Yearly
- Festival Bonus: 2
Job Description
Overview: American Natural Wellness Care is seeking an energetic and customer-focused Call Center Executive to join our team for night shift duties. This job is an exciting opportunity for candidates who wish to work within a reputable company in Dhaka, Bangladesh. This circular invites candidates to apply for a role that combines inbound and outbound calling, appointment coordination, and excellent client service. The position emphasizes confidentiality, teamwork, and meeting performance goals. About the company: American Natural Wellness Care (ANWC) is a naturopathy and physiotherapy-focused wellness center offering a range of wellness services and treatments. The company is based in Mohakhali, Dhaka and maintains a professional environment that values client care and service quality. Key responsibilities Answer incoming calls from clients and provide accurate information about wellness services, doctors, and appointments. Make outgoing calls to follow up with clients, confirm appointments, and remind them about upcoming visits or wellness programs. Maintain and update client records in the system accurately and promptly (CRM/data entry). Handle client inquiries politely and professionally, resolving issues or escalating them to the appropriate department. Promote wellness programs and explain available treatments or packages to potential clients to increase participation. Assist in scheduling appointments and coordinating with front desk and medical staff for smooth operations. Record client feedback or complaints and report them to management for quality improvement. Meet daily or weekly call targets as set by supervisors or managers. Maintain confidentiality of patient and client information at all times. Collaborate with team members to ensure consistent and excellent customer service delivery. Required skills and qualifications Education: Bachelor of Business Administration (BBA) or equivalent degree. Experience: At least 1 year of relevant experience — experience in physiotherapy or wellness centers is a plus. Freshers are also encouraged to apply. Strong telephone etiquette and communication skills (verbal and written). Proven ability to handle international or high-volume call center environments is beneficial. Proficiency in data entry and basic CRM usage. Ability to work night shift and maintain performance under pressure. Teamwork, reliability, and strong client-service orientation. Willingness to maintain strict confidentiality of client/patient records. Other requirements Age: At least 22 years. Gender: Male (as specified in this circular). Workplace: On-site (Mohakhali, Dhaka), though the title mentions a virtual option; the job posting indicates work at office. Salary & benefits Salary: Tk. 12,000 - 15,000 per month. Benefits: Performance bonus, yearly salary review, and 2 festival bonuses annually. How to apply This job is open for online applications. Interested candidates from Bangladesh should prepare an updated CV and apply via the company's website or the job board where this circular is posted. Since OnlineApply is enabled for this vacancy, candidates may visit the company's official site or the job portal to submit their application. Make sure to include relevant experience, educational credentials, and a brief cover note explaining suitability for the position. Important dates: Posted on 2025-12-06. Application deadline: 2025-12-15. Please apply before the deadline. This job description is part of the official circular from the company and is intended to help candidates understand role expectations and application steps. Use the keywords 'job', 'company', 'circular', 'bangladesh', and 'apply' when searching or sharing this vacancy to ensure better discoverability. We encourage qualified candidates to apply early and follow the indicated application instructions.