Relumins Skin Care and Pharma
Customer Service Executive (Female) — Join Relumins for a Growth-Oriented Customer Support Role
Chattogram (Chattogram Sadar), Dhaka (Banani, Dhanmondi, New Market)
Deadline: 2026-01-02
20 Positions
Job Overview
Company: Relumins Skin Care and Pharma
Location: Chattogram (Chattogram Sadar), Dhaka (Banani, Dhanmondi, New Market)
Type: FullTime
Salary: Negotiable
Posted: 2025-12-03
Experience: 0 Years
Education Requirements
Not specified
Job Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Identify and resolve customer issues, escalating complex problems to senior support staff when necessary.
- Maintain accurate records of customer interactions and transactions and follow up to ensure satisfactory resolution.
- Continuously update knowledge on company products and services to provide accurate information to customers.
- Develop, plan, and execute a social media content calendar aligned with the company’s marketing strategy.
- Create high-quality, engaging, and visually appealing content (text, image, and video) tailored to each social media platform.
- Monitor and respond to comments, messages, and mentions in a timely and professional manner.
- Coordinate with other departments to understand and fulfill their social media requirements.
- Identify and generate potential sales leads during customer interactions and coordinate with sales team.
- Research the company website before attending interviews (www.reluminsbd.com).
Required Skills
- Quick learner
- Hard working
- Client Service
- Customer Service
- Basic social media content creation
- Good verbal and written communication
Benefits & Compensation
- Negotiable salary
- Long term working capabilities and potential for career growth
- Experience with international-branded skincare products
- On-site office work with collaborative team environment
Job Description
Relumins Skin Care and Pharma is hiring a motivated Customer Service Executive (Female) to join its dynamic team. This job circular presents an opportunity to work with an international-branded company dealing in premium skincare and pharmaceutical products sourced from the USA, South Korea, UK, Japan, Europe and more. If you are customer-focused, a quick learner, and enjoy sales and social media engagement, this position invites you to apply. This job posting is intended for candidates in Bangladesh and describes both customer support and lead-generation responsibilities.The ideal candidate will be responsible for providing exceptional customer service, handling inquiries professionally, and proactively generating sales leads while maintaining accurate records and supporting social media activities. Relumins values long-term work commitment and professionalism. The company encourages candidates to research the brand prior to interview by visiting the website: https://www.reluminsbd.com.Key aspects of the role and expectations (highlights):Customer support: Respond to customer inquiries via phone, email, and live chat promptly and courteously.Issue resolution: Identify and resolve customer issues; escalate complex matters to senior staff when necessary.Record keeping: Maintain accurate records of customer interactions and transactions, and follow up to ensure satisfactory resolution.Product knowledge: Continuously update knowledge on company products and services to provide accurate and helpful information.Lead generation & sales support: Identify potential sales leads during interactions and coordinate with sales/marketing teams to nurture leads.Social media & content: Plan and execute a social media content calendar; create high-quality text, image, and video content suited for each platform; monitor and respond to comments and messages; coordinate with other departments for content needs.Professional conduct: Represent the company professionally, maintain confidentiality and demonstrate a customer-first attitude.This job circular is ideal for candidates who possess strong communication skills, are quick learners, and can handle both support and basic marketing-related duties. The company specifically requests female applicants for this vacancy.Responsibilities (expanded):Answer inbound customer queries across channels (phone, WhatsApp, email, chat) in a timely, patient, and helpful manner.Troubleshoot customer problems and provide clear guidance; document each case and follow up until resolved.Log interactions in the company system, update customer records, and escalate unresolved issues appropriately.Actively identify opportunities to convert inquiries into sales leads and share leads with the sales team.Develop and maintain a social media calendar that reflects marketing strategies and product promotions.Create engaging posts, short videos, and images tailored to platform audiences; collaborate with marketing when needed.Monitor social channels and respond to comments, mentions, and direct messages professionally.Coordinate with colleagues to fulfill customer requirements and support cross-departmental needs.Prepare for interviews by researching the company website: www.reluminsbd.com.Required skills and attributes:Quick learner and hard working.Strong client service and customer service orientation.Good written and verbal communication skills in Bengali and basic English for customer engagement.Familiarity with social media platforms and basic content creation (text, image, video).Ability to handle multiple queries, maintain composure under pressure, and follow up diligently.Preferably experience in customer service, sales support, or social media coordination (not strictly required).Other information and benefits:Job type: Full Time, work at office.Vacancies: 20 positions available.Salary: Negotiable.Long-term working capabilities emphasized — opportunity for career growth within the company.Workplace locations include Chattogram (Chattogram Sadar) and Dhaka (Banani, Dhanmondi, New Market).Only female candidates will be considered for this particular job circular.How to apply:Online apply is available. Visit the company website and Facebook page for more details and to apply: https://www.reluminsbd.com and https://www.facebook.com/reluminsskincare.pharmaInterested candidates are encouraged to research the company website before interview and follow the apply instructions provided on the brand pages.Contact and important dates:Posted on: 2025-12-03.Application deadline / valid through: 2026-01-02 (last date to apply).Whatsapp contact numbers (for information only as listed in the original circular): 01776060200, 01755559738.This job announcement is posted by the company and published on a jobs portal. Candidates in Bangladesh seeking a customer-facing role with responsibilities spanning customer support, sales lead generation and social media content are encouraged to apply. Please ensure your application reflects relevant experience and readiness to work in an office environment. This circular emphasizes a professional approach, accuracy in records, and a customer-first mindset.