Talent Pro
Friendly Call Centre Agent for Dynamic Customer Service Team
Dhaka
Deadline: 2025-12-31
1 Positions
Job Overview
Company: Talent Pro
Location: Dhaka
Type: FullTime
Salary: Negotiable
Posted: 2025-12-01
Experience: 2 Years
Education Requirements
Bachelor's degree preferred (BA in Political Science noted). Graduates in any discipline with relevant experience may apply.
Job Responsibilities
- Handle inbound and outbound calls in a professional and courteous manner.
- Respond to customer inquiries, complaints, and requests promptly and accurately.
- Provide detailed information about products, services, or company policies.
- Maintain accurate records of customer interactions in the CRM system.
- Follow communication scripts and standard operating procedures (SOPs).
- Escalate complex issues to the supervisor or relevant department when necessary.
- Meet or exceed daily, weekly, and monthly performance targets (call volume, response time, customer satisfaction).
- Participate in training sessions to enhance product knowledge and communication skills.
- Maintain confidentiality and handle sensitive information responsibly.
- Contribute to a positive team environment and support colleagues as needed.
Required Skills
- Client Service/Marketing
- Enthusiastic to learn
- Fluent in written and spoken Bengali-English
- Hardworking and passionate
- Punctual
- Leadership and good communication skills
- Outbound and inbound calls
- Call Center Operation
- Call Support
- Customer Relations
- Customer Service
Benefits & Compensation
- Mobile bill support
- Weekly 2 holidays
- Full subsidized lunch facilities
- Yearly salary review
- 2 festival bonuses
- Afternoon snacks
- Other facilities as per company policy
Job Description
Talent Pro is seeking a motivated Call Centre Agent to join their energetic customer support team in Dhaka. This job circular is ideal for candidates who enjoy helping customers, can work effectively in a fast-paced office environment, and are looking to grow within a reputable company in Bangladesh. If you are communicative, punctual, and passionate about delivering excellent service, we encourage you to apply. This position focuses on providing high-quality phone support for both inbound and outbound calls, resolving customer queries, and maintaining accurate records in the CRM. The role requires a professional demeanor, good communication skills in Bengali and English, and the ability to meet performance targets. The following description summarizes the responsibilities, required skills, education and experience, benefits, and application instructions. Key responsibilities Handle inbound and outbound calls in a professional and courteous manner. Respond to customer inquiries, complaints, and requests promptly and accurately. Provide clear and detailed information about products, services, and company policies. Maintain accurate records of customer interactions in the CRM system and follow established SOPs. Follow communication scripts and escalate complex issues to supervisors or relevant departments when necessary. Work to meet or exceed daily, weekly and monthly performance targets such as call volume, response time and customer satisfaction. Participate in training sessions to enhance product knowledge and communication skills. Maintain confidentiality and responsibly handle sensitive information. Contribute to a positive team environment and support colleagues as needed. Required skills and attributes Excellent verbal and written communication in Bengali and good working knowledge of English. Previous experience in call center or customer service roles (2 to 5 years preferred). Familiarity with inbound and outbound call handling and CRM systems. Strong customer relations, client service orientation and problem solving skills. Enthusiastic to learn, hardworking, punctual, with leadership potential and team spirit. Ability to handle a high volume of interactions while maintaining quality and accuracy. Education & experience Preferred: Bachelor of Arts (BA) in Political Science is listed, but graduates from any discipline are welcome to apply if they have relevant experience. Experience: 2 to 5 years in IT Enabled Services or similar call center/customer service environments is preferred. Benefits Mobile bill support. Weekly 2 holidays. Full-subsidized lunch facilities and afternoon snacks. Yearly salary review and two festival bonuses. Other facilities as per company policy. Workplace & employment type Location: Office-based at DOHS Banani, Dhaka, Bangladesh. Employment type: Full Time. Age requirement: 20 to 35 years (as per company circular). Gender: Male and Female candidates may apply. How to apply This job was posted by Talent Pro. The original circular indicates online application is available. Applicants should apply through the original job posting or the employer's designated application channel. If you have a profile on the portal where this circular was published, use the portal's apply button to submit your CV/resume. Please ensure your resume highlights relevant call center experience and competency in Bengali/English communication. Notes for applicants: read the job circular carefully, prepare supporting documents such as educational certificates and proof of experience, and apply before the deadline. Talent Pro and the job posting platform provide the job details; verification of any job-related financial transactions should only be done directly with the employer. We encourage all qualified applicants in Bangladesh to apply promptly. This detailed description contains all major job duties, required skills and benefits to help candidates evaluate this job opportunity and submit their application on time.