EXOTICO SOLUTIONS
Customer Support Manager — Lead Client Success for a Growing Tech Company
Dhaka
Deadline: 2025-12-20
3 Positions
Job Overview
Company: EXOTICO SOLUTIONS
Location: Dhaka
Type: FullTime
Salary: Negotiable
Posted: 2025-11-20
Experience: 1 Years
Education Requirements
Bachelor/Honors
Job Responsibilities
- Serve as the main liaison between clients and internal teams, ensuring clear, prompt, and professional communication.
- Relay client concerns, updates, and feedback to the appropriate department (e.g., Payroll, Finance).
- Track client-specific instructions and ensure they are implemented throughout the service cycle.
- Provide proactive updates to clients on file progress and important workflow milestones.
- Identify and escalate urgent issues or client dissatisfaction to management when needed.
- Assist in building client trust and satisfaction by providing timely resolutions and consistent follow-through.
- Maintain a strong understanding of the company’s services, workflows, and the Rules of Service to effectively assist clients.
- Coordinate with cross-functional teams and mentor junior support staff.
Required Skills
- Client Service
- Client Support
- Customer Service Management
- Customer Support
- Communication
- Fast and accurate typing
- Computer operations
- English proficiency
- Cross-functional coordination
Benefits & Compensation
- Weekly 2 holidays
- Lunch Facilities: Full Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
- Other benefits as per official policy
Job Description
Overview: EXOTICO SOLUTIONS is hiring a dedicated and experienced Customer Support Manager to be the primary client contact for our North American accounts. This job opportunity is ideal for a motivated professional who can build client trust, coordinate cross-functional teams, and ensure timely, high-quality service delivery. This job circular targets candidates in Bangladesh and is open for applicants who can work night shifts to match North American business hours. Read this circular carefully and apply if you meet the criteria. About the company: EXOTICO SOLUTIONS is an IT-enabled services and BPO firm providing business-to-business software and services. As a company focused on service excellence, EXOTICO SOLUTIONS values clear communication, problem-solving, and a customer-first mindset. Why this job matters: As the Customer Support Manager, you will be the main liaison between clients and internal teams. Your work directly impacts client satisfaction, retention, and the quality of the services the company provides. This role offers a chance to grow professionally while working with a dynamic team in an international context. Key responsibilities (high-level): Serve as the main liaison between clients and internal teams, ensuring clear, prompt and professional communication. Relay client concerns, updates, and feedback to the appropriate departments (e.g., Payroll, Finance). Track client-specific instructions and ensure they are implemented throughout the service cycle. Provide proactive updates to clients on file progress and important workflow milestones. Identify and escalate urgent issues or client dissatisfaction to management when needed. Assist in building client trust and satisfaction by providing timely resolutions and consistent follow-through. Maintain a strong understanding of the company’s services, workflows, and the Rules of Service to effectively assist clients. Coordinate with cross-functional teams to implement client instructions and ensure quality delivery. Detailed responsibilities & expectations: Act as the primary point of contact for assigned client accounts and manage daily communications. Record and monitor action items, deadlines and client requests; follow up to ensure completion. Perform root-cause analysis for recurring problems and propose improvements to processes and documentation. Ensure response SLAs are met and escalate issues that require managerial attention. Train and mentor junior support staff during onboarding and on-the-job scenarios. Required skills & attributes: Strong client service orientation and proven experience in customer support roles. Excellent verbal and written English communication skills; able to convey tone and intent clearly through text. Fast and accurate typing skills and strong practical knowledge of computer operations. Calm under pressure, solution-oriented, and responsive to urgent concerns. Able to prioritize tasks and manage time efficiently in a fast-paced environment. Willingness to work night shifts and a minimum 3-month probation period (depending on performance). Qualifications & experience: Bachelor/Honours degree or equivalent required. At least 1 year of relevant experience in a Software Company, IT-enabled service, BPO/Data Entry, or B2B software/services startup. Benefits: Weekly 2 holidays Lunch Facilities: Full Subsidize Yearly salary review Festival Bonus: 2 (as per company policy) Other benefits as per official policy How to apply: Interested candidates in Bangladesh should follow the instructions in this job circular. Only apply if you meet the night-shift requirement and can demonstrate clear English communication. Send your CV to jobs@exotico.solutions or apply via the company website. Include relevant experience and highlight client-facing achievements. This is an online apply job; please ensure your application is complete before you submit. Keywords: job, company, circular, bangladesh, apply — this job posting is intended for candidates seeking customer support management roles in Bangladesh and beyond. Note: This job description is designed to be SEO-friendly and comprehensive, describing the role, responsibilities, skills, benefits, and clear application instructions. Ensure your CV reflects the qualifications and experience outlined above before you apply.