Ace Corp
Experienced Shift Operations Manager — Lead Night Shift Teams for an International BPO
Dhaka
Deadline: 2025-11-24
1 Positions
Job Overview
Company: Ace Corp
Location: Dhaka
Type: FullTime
Salary: Tk. 25000 - 30000 (Monthly)
Posted: 2025-11-15
Experience: 2 Years
Education Requirements
Bachelor’s Degree preferred (any discipline).
Job Responsibilities
- Manage and supervise night shift operations (12 AM – 8 AM).
- Ensure agents report on time and follow attendance and discipline guidelines.
- Monitor productivity, conduct shift briefings, and prepare handover notes.
- Maintain shift logs, incident documentation, and timely reports.
- Coordinate with international clients on schedules, KPIs, and escalations.
- Perform basic IT troubleshooting and coordinate escalations to IT.
- Manage night-shift logistics including transport and facility checks.
- Assist HR with recruitment, interviews, onboarding, and training feedback.
Required Skills
- Excellent English communication skills (verbal and written).
- Leadership and team/shift management capability.
- Experience in BPO/operations and client coordination.
- Basic IT troubleshooting (headset, login, connectivity).
- Strong decision-making and calmness under pressure.
- Ownership, accountability, and reliability.
- Comfortable working fixed night shifts.
Benefits & Compensation
- Competitive monthly salary (Tk. 25,000 - 30,000).
- Office-based role in Gulshan 2, Dhaka.
- Opportunities for career growth within operations.
- On-the-job training and exposure to international clients.
Job Description
The following job circular is for an experienced Shift Operations Manager to join Ace Corp in Dhaka, Bangladesh. This is a full-time, office-based job for candidates who can take ownership of night-shift operations, lead teams, coordinate with international clients, and ensure consistent service delivery. If you are looking for a challenging managerial role in a dynamic BPO environment, read the details below and apply as instructed.Why this job & company?Ace Corp is seeking a responsible Shift Operations Manager to maintain high operational standards during the night shift. This role is ideal for candidates with BPO or operations experience who enjoy direct team engagement, process control, and client-facing coordination. The company offers a competitive monthly salary and the opportunity to work in Gulshan 2, Dhaka.Key ResponsibilitiesManage night shift operations (12 AM – 8 AM) and ensure smooth service delivery across all assigned teams.Ensure agents report on time, complete their shift responsibilities, and follow attendance guidelines.Monitor agent productivity and discipline; conduct quick shift briefings and share updates.Maintain real-time oversight of workflows, shift logs, incident reports, and handover notes.Coordinate directly with international clients for schedules, KPIs, escalations, and performance reporting.Perform basic IT troubleshooting for headsets, login errors, connectivity, and liaise with IT for escalations.Manage night-shift logistics including transport coordination, desk readiness, facility checks, and security protocol adherence.Support HR with recruitment activities for night-shift agents — coordinate interviews, assessments, onboarding, and initial training feedback.Required Skills & CompetenciesExcellent English communication skills — verbal and written.Proven leadership ability and experience in team & shift management.Experience in BPO operations, contact center environments, or related service-delivery contexts.Basic IT troubleshooting skills and ability to coordinate with internal IT teams.Strong decision-making, calmness under pressure, and a high degree of ownership and accountability.Comfortable working fixed night shifts and managing night-specific staff welfare and logistics.Educational & Experience RequirementsBachelor’s Degree preferred (any discipline).At least 2 years of relevant experience; experience with BPO/data entry firms, consulting firms, or groups of companies is valued. Freshers with strong potential may also apply where suitable.Other Job DetailsLocation: Office (North Gulshan / Gulshan 2), Dhaka, Bangladesh.Working Days: 6 days per week.Workplace Type: Work at office.Age Requirement: At most 35 years.Gender: M, F (both genders welcome).Salary: Tk. 25,000 - 30,000 (Monthly).Benefits & OpportunitiesWhile specific additional benefits are not listed in the circular, the company provides a stable office environment in Gulshan 2 with opportunities to work closely with international clients and build a career in operations management. Typical benefits for such roles may include training, performance reviews, and potential career progression into senior operations roles.How to applyThis job listing indicates online application is available. The original circular does not include a direct apply URL or contact email. Interested candidates should apply through the publishing portal where this circular appeared or contact the company mobile number for guidance on how to apply: 01715385962. When you apply, prepare an updated CV and, if possible, a short video resume (Ace Corp prefers video resumes for this role).Keywords: job, company, circular, bangladesh, apply — please include these while searching or when referencing this position in communications.NotesPlease check the application deadline (valid through date) before applying. The hiring organization provides the job announcement; applicants should verify requirements and application instructions directly with Ace Corp if in doubt.