Corporate Care IT
International Call Center Agent (Night Shift) — Join a Growing BPO Team
Dhaka
Deadline: 2025-12-15
1 Positions
Job Overview
Company: Corporate Care IT
Location: Dhaka
Type: FullTime
Salary: Negotiable
Posted: 2025-11-15
Experience: 0 Years
Education Requirements
O-level, A-level or equivalent; Freshers encouraged (English proficiency required)
Job Responsibilities
- Make outbound calls to USA customers and handle different topics according to communication scripts.
- Take inbound calls from international customers and address their queries professionally.
- Manage large volumes of calls efficiently and promptly while maintaining quality standards.
- Identify customers' needs, clarify information, research issues, and provide solutions or alternatives.
- Sell services/products over the phone as per instructions and targets.
- Record all conversations and call outcomes in the call center database clearly and comprehensively.
- Meet personal and team qualitative and quantitative targets.
- Process orders, forms, and applications as per instructions.
- Manage and resolve customer complaints effectively and document all call information according to SOPs.
Required Skills
- Fluent English (spoken and written)
- Communication
- Telemarketing
- Microsoft Excel
- Microsoft Word
- Phone etiquette
- Customer service
- Sales
- Ability to work night shifts
Benefits & Compensation
- Negotiable salary
- On-the-job training and learning opportunities
- Career growth potential within the BPO/IT company
Job Description
Corporate Care IT is seeking motivated and fluent English speakers to join our international call center team as International Call Center Agents (Night Shift). This is an excellent job opportunity at a reputable company operating in the Business Process Outsourcing (BPO) sector in Bangladesh. We invite candidates who want to build a career in customer support and telemarketing to review the circular and apply promptly. The role requires strong communication skills, night-shift availability aligned with USA business hours, and the ability to handle both inbound and outbound calls professionally.Why apply: Joining Corporate Care IT means working with a company that provides call center solutions, remote IT support, web development, and virtual assistance. This job offers a real-world environment to develop customer service and telemarketing skills, with on-the-job learning and career growth potential.Key responsibilitiesMake outbound calls to USA customers and handle different topics according to communication scripts.Take inbound calls from international customers and address their queries professionally.Manage large volumes of calls efficiently and promptly while maintaining quality standards.Identify customers' needs, clarify information, research issues, and provide solutions or alternatives.Sell services/products over the phone as per instructions and targets.Record all conversations and call outcomes in the call center database clearly and comprehensively.Meet personal and team qualitative and quantitative targets.Process orders, forms, and applications as per instructions.Manage and resolve customer complaints effectively and document all call information according to SOPs.Required skills & qualificationsFluent English (spoken and written) — essential for this international job.Excellent communication and persuasion skills; able to speak clearly in positive or negative situations.Familiarity with Microsoft Excel and Microsoft Word.Telemarketing or call center experience is preferred but not mandatory — freshers with strong English are encouraged to apply.Ability to multitask, work independently, and collaborate in a team-oriented environment.Proper phone etiquette and strong interpersonal skills.Other important detailsWorkplace: Office-based in Dhaka (Old Dhaka), Bangladesh. This is not a remote position.Shift: Night shift to match USA business hours (Bangladesh time 9:00 PM - 6:00 AM) with a 1-hour break.Age & gender requirement (as per circular): 18 to 30 years; only male candidates are being hired for this specific posting.Education: Flexible. O-level, A-level, or equivalent academic backgrounds accepted. Freshers are encouraged to apply when English proficiency is strong.Hiring urgency: Position is hiring on an urgent basis; candidates who can join ASAP are preferred.How to applyRead the circular details carefully and prepare an up-to-date resume. Online apply is available for this job. Visit the company's website or apply through the provided job posting link before the application deadline. Make sure your resume highlights English proficiency and any relevant call center or telemarketing experience. Note the application deadline and submit your application on time.Keywords: job, company, circular, bangladesh, applyIf you are ready for a customer-facing role in a dynamic BPO environment and meet the above requirements, please apply promptly. This job posting will expire on the stated deadline, so do not delay.