SMART DISTRIBUTIONS
Customer Service Manager — Lead Sales & Call Center Team at SMART DISTRIBUTIONS (Dhaka)
Dhaka
Deadline: 2025-11-18
3 Positions
Job Overview
Company: SMART DISTRIBUTIONS
Location: Dhaka
Type: FullTime
Salary: Tk. 20000 - 30000 (Monthly)
Posted: 2025-11-14
Experience: 3 Years
Education Requirements
Bachelor/Honors
Job Responsibilities
- Look after Sales Team & Call Center Executive
- Administrative works and office management
- Taking over all responsibilities in absence of CEO
- Secretarial works for CEO
Required Skills
- Digital Marketing (Social Media Marketing)
- Human Resource Management
- Office Administration
- Office Management
- Office Manager
- Personal Secretary
- Project Management
- Sales & Marketing
- Tour and Travel Agency
- Travel and Tourism
- Customer service management
- Team leadership
Job Description
SMART DISTRIBUTIONS is hiring an experienced and energetic Customer Service Manager to lead its sales support and call center teams. This job circular is an excellent opportunity for a motivated professional who wants to grow with a well-established company in Bangladesh. The role requires a hands-on manager who can oversee daily customer service operations, support the CEO in administrative and secretarial tasks, and ensure high standards of customer satisfaction across sales and after-sales functions. Company overview: SMART DISTRIBUTIONS imports electronics and home appliances and supplies to wholesalers across Bangladesh. The company operates from DOHS Mirpur in Dhaka and seeks a capable manager to support both operational and executive functions. Why apply? This job offers responsibility, exposure to both sales and executive assistance, and a competitive monthly salary. If you are searching for a job in a dynamic environment and want to contribute to a growing company in Bangladesh, this circular is for you. Key responsibilities (summary): Lead and supervise the sales team and call center executives to ensure timely resolution of customer queries and after-sales issues. Manage administrative tasks related to daily operations and office management. Act as the senior executive in the CEO's absence — take over operational decision-making and ensure continuity of leadership. Perform secretarial duties and provide direct support to the CEO, including scheduling, correspondence, and documentation. Detailed responsibilities: Supervise, train, and mentor call center staff and sales support personnel to achieve service KPIs. Coordinate between wholesalers, logistics, and internal teams to resolve after-sales issues efficiently. Maintain office administration processes, documentation, and records to support smooth business operations. Prepare reports and briefings for the CEO; handle confidential communication and follow-up tasks. Required qualifications & experience: Bachelor/Honors degree (as specified in the company circular). Minimum 3 years of relevant experience in customer service, office administration, or team management. Preferred female candidates aged between 25 and 40 years (as per job criteria). Skills & competencies: Customer service management and after-sales support. Office administration, secretarial duties, and strong organizational skills. Familiarity with digital marketing and social media marketing concepts is an advantage. Experience in human resource management, project management, and sales & marketing coordination. Good communication skills, problem solving, and ability to lead a small team. Salary & benefits: Monthly salary range: Tk. 20,000 - 30,000 (as listed in the job circular). Other benefits: As per company policy (not explicitly specified in the circular). Workplace & employment type: Work at office — DOHS Mirpur, Dhaka. Employment type: Full Time. How to apply: The job post indicates online apply is available. If you choose to apply or need further information, contact details are available from the company listing. Please ensure your CV highlights relevant customer service management experience and administrative / secretarial exposure. When you apply, clearly mention the Job ID and job title in your application to facilitate processing. Important dates: Date posted: 2025-11-14. Application deadline / valid through: 2025-11-18. Contact & location: Company: SMART DISTRIBUTIONS, Address: HOUSE 1269, ROAD 11, AVENUE 2, DOHS MIRPUR, DHAKA, Bangladesh. For queries you may use the mobile number listed in the job circular. This job circular is intended to help applicants understand the role, responsibilities, and application timeline. If you are a qualified female candidate with 3+ years of experience in customer service, office management, or related fields, please prepare your resume and apply before the deadline. The company and this job posting expect honest and complete application information. Good luck!