Ray Advertising
Quality Control Agent — U.S. Call Auditing (Night Shift, On-site & Remote)
Bogura
Deadline: 2025-12-13
1 Positions
Job Overview
Company: Ray Advertising
Location: Bogura
Type: FullTime
Salary: Tk. 15000 - 30000 (Monthly)
Posted: 2025-11-13
Experience: 1 Years
Education Requirements
Bachelor’s degree in any discipline
Job Responsibilities
- Audit inbound consumer calls from U.S. marketing campaigns.
- Determine call validity: valid, invalid, coached, or potentially fraudulent.
- Evaluate calls against client and campaign-specific guidelines.
- Provide objective feedback and escalate critical issues to QA supervisors.
- Maintain organized QA logs and documentation (Google Sheets, QA dashboards).
- Identify trends and report patterns to improve campaign quality.
- Meet daily call review targets while maintaining high accuracy.
Required Skills
- Excellent listening skills and strong English comprehension (U.S. accent familiarity preferred)
- Attention to detail and analytical thinking
- Understanding of fraudulent and coached call patterns
- Proficiency in Google Sheets and basic data entry
- Ability to maintain focus and meet targets on night shifts
- Strong time management and responsibility; ability to work under structured supervision
Benefits & Compensation
- Insurance
- Salary review: yearly
- Festival bonus: 2 per year
- Probation period: 1 month at 50% salary
- Annual performance bonuses and salary increments
- Generous casual and sick leave policy
- Professional certification support
- Yearly holidays according to Bangladesh and U.S. calendars
- Monthly leadership training from CEO
- Relocation opportunities to California headquarters
Job Description
Ray Advertising is seeking a dedicated Quality Control Agent for U.S. call auditing. This is a detailed job circular for applicants in Bangladesh who want to apply for a night-shift role (Monday–Saturday) auditing inbound consumer calls from U.S.-based campaigns. The position is available for both on-site (Bogura office) and remote (work-from-home) candidates. If you are analytical, have excellent English comprehension, and can maintain accuracy under structured supervision, this job could be a great fit.Why join this company? Ray Advertising is a U.S.-based performance marketing and lead-generation agency with a Bangladesh branch playing a critical role in maintaining quality and compliance for U.S. operations. This circular highlights an opportunity to work directly on high-impact audits that influence client billing, publisher payment, and campaign reporting accuracy.Position overviewThe Quality Control Agent will:Audit inbound calls from U.S. consumers responding to marketing campaigns (insurance, finance, legal, home services, health, etc.).Classify calls as valid, invalid, coached, or potentially fraudulent following campaign-specific rules and client guidelines.Provide clear, objective documentation of audit findings and escalate serious incidents to QA supervisors.Maintain QA logs and reporting in Google Sheets and QA dashboards.Key responsibilitiesListen to recorded calls and analyze intent, caller eligibility, and agent script adherence.Apply U.S. caller psychology and tone analysis to detect authenticity and manipulation.Cross-check interactions against campaign criteria and compliance requirements.Document and flag problematic calls; escalate repeated coaching or suspected fraud.Meet daily audit targets while maintaining high accuracy and consistency.Contribute to trend analysis and help improve campaign quality through insight reporting.Required skills & competenciesBachelor’s degree in any discipline (minimum education requirement).At least 1 year of experience in Quality Assurance, Call Auditing, or BPO Quality Control; U.S. process experience preferred.Excellent listening skills and strong English comprehension (familiarity with U.S. accent preferred).Strong attention to detail, analytical thinking, and understanding of coached/fraudulent call patterns.Proficiency in Google Sheets and basic data entry.Ability to stay focused and meet targets during night shifts (6:00 PM to 3:00 AM BD time, Monday–Saturday).High responsibility, patience, time management, and ability to work under structured supervision.Tools and environmentRingba (call tracking & validation)Kaliper (QA & transcript analysis tool)Google Sheets & Google Docs for reportingCompensation & benefitsSalary: Tk. 15,000 - 30,000 (Monthly).Insurance and yearly salary review.Festival bonuses (2) and annual performance bonuses.Generous casual and sick leave policy; yearly holidays following Bangladesh and U.S. calendars.Probation: 1 month at 50% of agreed salary; full salary applies after successful completion.Professional certification support, leadership training, and potential relocation opportunities to the U.S. headquarters.How to applyThis job circular is open until the specified application deadline. Candidates in Bangladesh are encouraged to prepare their CVs and apply promptly. The official apply instructions may be provided by the company or the job listing platform. For more information about the company and its services, visit the company website and review this job circular thoroughly before you apply.Keywords: job, company, circular, bangladesh, applyNote: This description consolidates the official job details and expands them for clarity and SEO. Check the original employer posting for any additional platform-specific apply instructions.