Star Tech & Engineering Ltd.
Customer Support Junior Executive — Join Star Tech & Engineering Ltd. Hotline Team
Dhaka
Deadline: 2025-12-13
5 Positions
Job Overview
Company: Star Tech & Engineering Ltd.
Location: Dhaka
Type: FullTime
Salary: Negotiable
Posted: 2025-11-15
Experience: 2 Years
Education Requirements
Completed Bachelor's Degree from any reputed University.
Job Responsibilities
- Manage inbound and outbound hotline calls professionally.
- Address customer queries and complaints while providing accurate product information.
- Maintain meticulous records of complaints and requests.
- Confirm online and retail orders and coordinate with fulfillment teams.
- Escalate complex issues to appropriate departments and follow-through to resolution.
- Represent the company professionally and adhere to quality standards.
Required Skills
- Creative thinking
- Multitasking
- Good listening skill
- Basic IT knowledge
- Microsoft Excel
- Verbal communication
- Ability to work under pressure and meet deadlines
Benefits & Compensation
- Lunch fully subsidized
- Festival Bonus: 2
- Yearly salary review
- Leave encashment
- Earned Leave, Casual Leave, Sick Leave, Maternity Leave, Paternity Leave, Hajj/Umrah Leave
- Mobile bill allowance
- TA/DA (As per policy)
- Group life & health insurance (as per policy)
Job Description
Star Tech & Engineering Ltd. is hiring! This job posting invites motivated people to join an established company in Bangladesh as Junior Executive/Executive (Hotline). If you are looking for a dynamic customer-facing role within a reputable technology company, this circular describes the position, responsibilities, skills required, benefits, and how to apply. Please read carefully and apply before the deadline.About the company and roleStar Tech & Engineering Ltd., a well-known technology retailer and service provider in Bangladesh, is expanding its Customer Support Team. The company is seeking five (5) energetic and service-oriented individuals for the Junior Executive/Executive (Hotline) role. This job is ideal for candidates with experience in IT enabled services, call centers, or related customer-facing operations; freshers with strong communication skills and a willingness to learn are also encouraged to apply.Key responsibilitiesManage inbound and outbound hotline calls professionally while maintaining a calm and helpful demeanor.Address customer queries and complaints promptly, providing accurate product information and practical solutions.Confirm online and retail orders efficiently and liaise with relevant teams to ensure order fulfillment.Maintain meticulous records of all complaints, requests, and call logs for tracking and quality purposes.Collaborate with cross-functional teams to escalate and resolve complex customer issues, ensuring customer satisfaction and retention.Adhere to company policies, quality standards (including ISO-aligned procedures), and service-level agreements while representing the company brand professionally.Required skills and attributesGood verbal communication and listening skills in Bengali and/or English.Basic IT knowledge and familiarity with Microsoft Excel for logging, reporting, and tracking.Creative thinking and the ability to multitask in a fast-paced environment.Willingness to work under pressure and to meet deadlines.Detail-oriented, self-motivated, and open to feedback and continuous improvement.Team collaboration skills and the ability to communicate across departments.Experience and educationCompleted Bachelor's Degree from any reputed university.Experience: 2 to 3 years preferred in IT Enabled Service, Computer Hardware/Network Companies, or Call Center operations. Freshers with strong aptitude and communication skills are encouraged to apply as well.Other job details and benefitsJob nature: Full Time; workplace: Office (Dhaka).Number of vacancies: 5.Benefits include: fully subsidized lunch, two festival bonuses per year, yearly salary review, leave encashment, various leave facilities (earned, casual, sick, maternity, paternity, Hajj/Umrah), mobile bill allowance, TA/DA as per policy, group life and health insurance as per company policy, and more.Who should applyThis job is suited to candidates who enjoy direct customer interaction, can maintain composure while handling complaints, and who take pride in delivering excellent service on behalf of a reputable company. If you are looking to start or grow your career in customer support within the technology sector in Bangladesh, this circular is a solid opportunity to join a stable company with structured benefits and growth potential.How to applyOnline apply is available for this job. Although specific application email or a separate apply URL is not provided in the listing data, you may visit the company website or the job circular on the primary job board to apply. Please ensure your resume highlights relevant customer service, hotline, and IT support experience and indicates your availability. Apply before the deadline (see validThrough) to be considered.Important notesInclude accurate contact details and a concise summary of your related experience.Be prepared for potential assessments or telephone screening as part of the recruitment processing.This job announcement is published by the employer; verify final instructions directly with the company if necessary.This detailed job circular is intended to help applicants understand the role, responsibilities, company background, and application steps. Make sure to apply within the specified timeline. Keywords: job, company, circular, bangladesh, apply.