Career Paths Dhaka
Senior Customer Service Executive — Join a Trusted Education Consultancy in Dhaka
Dhaka
Deadline: 2025-12-11
10 Positions
Job Overview
Company: Career Paths Dhaka
Location: Dhaka
Type: FullTime
Salary: Negotiable
Posted: 2025-11-11
Experience: 2 Years
Education Requirements
Not specified
Job Responsibilities
- Ensure exceptional customer experiences and uphold service standards.
- Handle inquiries and resolve issues promptly across phone, email, and in-person channels.
- Greet and register students arriving at the office and provide guidance.
- Submit applications on behalf of clients and assist with documentation.
- Maintain detailed records of client interactions and transactions using CRM tools.
- Address client complaints or concerns and follow up to ensure resolution.
- Communicate effectively with internal teams to ensure a customer-centric approach.
- Stay informed about the company’s products and services to advise students accurately.
- Prepare reports related to student applications and case progress.
- Participate in team initiatives to improve customer service delivery.
Required Skills
- Client Communication
- Client Management
- CRM software proficiency
- Microsoft Excel
- Report Writing
- Computer skills
- Problem-solving
- Multi-channel support (phone, email, in-person)
- English fluency
- Interpersonal communication
- Record keeping
Benefits & Compensation
- Salary Review: Yearly performance review
- Performance bonus as per company rules
- Festival bonus (as per company policy)
Job Description
Career Paths Dhaka is hiring a Senior Customer Service Executive to join a dynamic, student-focused consultancy team. This job offers an opportunity to work in a professional office environment helping students and clients navigate education and visa pathways. If you are customer-centric, comfortable with CRM systems, skilled in communication, and excited to contribute to a growing company, we encourage you to apply. This job circular from a reputable company in Bangladesh describes responsibilities, required skills, benefits, and how to apply. Please read the full job circular and apply before the deadline. About the company: Career Paths Dhaka, established in 2007, is a trusted education consultancy in Bangladesh specializing in career counseling and student visa facilitation for countries such as the UK, USA, Canada, Australia, Sweden, Finland, and Malaysia. The company emphasizes integrity and trust rather than self-proclaimed titles, fostering an organized department structure and a high success rate. Role overview: As a Senior Customer Service Executive, you will be the primary point of contact for clients and prospective students. You will deliver high-standard customer service, manage inquiries across channels, maintain accurate records, and support the application process for students. This job requires excellent communication, CRM proficiency, and a service-oriented mindset. Key responsibilities (summary): Ensure exceptional customer experiences and uphold service standards. Handle inquiries and resolve issues promptly across phone, email, and in-person channels. Greet and register students arriving at the office and provide clear guidance. Submit applications on behalf of clients and assist with documentation and process steps. Maintain detailed records of client interactions and transactions using CRM tools. Address client complaints or concerns and follow up to ensure resolution. Communicate effectively with internal teams to ensure a customer-centric approach. Stay informed about the company’s products and services to advise students accurately. Detailed responsibilities (expanded): Provide high-quality multi-channel support (phone, email, in-person). Use CRM software for case management and tracking client progress. Prepare and maintain reports, records, and documentation related to student applications. Assist students with application steps, required documents, and liaise with internal departments. Participate in team-oriented initiatives to continuously improve service delivery. Required skills & qualifications: Minimum ~2 years of relevant customer service experience; freshers with strong communication skills are also encouraged to apply. Strong client communication and client management skills. Proficiency in CRM software and Microsoft Excel. Report writing and general computer literacy. Excellent interpersonal skills and fluency in English; a good IELTS score is preferable. Problem-solving skills and ability to manage multiple support channels. Presentable and professional demeanor for office-based interactions. Benefits: Negotiable salary. Annual salary review and performance bonus (as per company rules). Festival bonus as per company policy. Positive, team-oriented work environment and opportunities to grow. Location: Dhaka — Banani, DOHS Mohakhali (office-based). Vacancies: 10 Application instructions: Apply through Bdjobs or email your CV to hr.careerpathsbd@gmail.com. When you apply by email, make sure to write the job title as the subject. The job circular specifies online application is available; you can also use the Bdjobs apply option or send a mailto: link to the HR email. Please apply well before the deadline listed below. Important dates: Posted on 2025-11-11. Application deadline (valid through): 2025-12-11. Please note the validThrough date in this job circular; applications received after that date may not be considered. This job posting is part of a job circular by a Bangladesh company; candidates from Bangladesh are preferred. If you are qualified and motivated to work in a student consultancy environment, please prepare an updated CV, highlight your CRM and Excel skills, and apply promptly. Keywords used in this description for SEO and clarity: job, company, circular, bangladesh, apply.