BankSia Limited
Customer Support Agent (Remote) – UK Hours | BankSia Limited (Bangladesh)
Dhaka
Deadline: 2025-11-17
2 Positions
Job Overview
Company: BankSia Limited
Location: Dhaka
Type: FullTime
Salary: Tk. 16000 - 32000 (Monthly)
Posted: 2025-11-07
Experience: 1 Years
Education Requirements
HSC, A Level, Diploma or Bachelor/Honors
Job Responsibilities
- Manage operational tasks via Monday.com including council tax, broadband orders, staff rotas, utilities, purchases, laundry inventory and housekeeping inspections.
- Raise, assign and track maintenance work orders using Arthur CRM and maintain logs.
- Create and issue invoices for completed maintenance jobs within 24–48 hours.
- Coordinate housekeeping schedules and conduct quality checks for property turnovers.
- Manage utilities (energy, water, council tax, broadband) and liaise with providers to resolve issues.
- Manage guest bookings and communications across Booking.com, Expedia, Hostaway, Airbnb and Siteminder.
- Provide guest support via phone, email and messaging apps; verify guest IDs and deposits.
- Generate access codes using TT Lock/Remote Lock and support remote access devices (Imou, Ring, Switchbot).
- Handle incoming calls via Zoom, manage email via Missive, and process payments/refunds via Stripe.
- Follow security and IT protocols (TeamViewer, ProtonVPN), prepare handover notes, and meet SLAs.
Required Skills
- Strong written and verbal English communication
- Experience with Monday.com and Arthur CRM
- Familiarity with Booking.com, Airbnb, Expedia, Hostaway and Siteminder
- Experience using Zoom, Gmail, Missive and WhatsApp
- Ability to use Stripe for payments and refunds
- Knowledge of TT Lock, Imou, Ring and Switchbot for remote access
- Good organizational skills and attention to detail
- Ability to work UK business hours and in a rotational schedule
- Reliable internet connection and remote working discipline
- Basic invoicing and administrative skills
Benefits & Compensation
- 12 days annual leave (exclusive of public holidays)
- Paid public holidays
- Up to 7 days paid sick leave per year (subject to policy)
- Weekly 2 holidays and overtime allowance
- Yearly salary review
- Two festival bonuses per year
- Flexible remote work environment and growth opportunities
- Extra time bonus
Job Description
BankSia Limited is hiring! This job circular invites motivated candidates in Bangladesh to apply for a remote Customer Support Agent role providing guest, property and operational support for short‑term rental properties in the UK. If you are organized, customer-focused, comfortable with digital tools and can work UK business hours on a rotational roster, this is an excellent opportunity to join a growing company and work remotely from anywhere in Bangladesh.This job post outlines responsibilities, required skills, benefits, working hours, leave entitlements, and the simple application process. Read the full circular carefully and apply before the deadline.Why join this companyRemote role: work from home anywhere in Bangladesh while supporting UK operations.Flexible contract options: one full-time vacancy or two part‑time roles available.Competitive monthly salary and regular reviews.Structured onboarding and monthly performance reviews.Key responsibilitiesProperty & task management via Monday.com: manage council tax, broadband orders, staff rotas, utilities, purchases, laundry inventory and housekeeping inspections.Raise, assign and track maintenance work orders using Arthur CRM; keep logs and issue invoices for completed maintenance jobs within 24–48 hours.Coordinate housekeeping schedules, maintain laundry inventory and conduct quality checks.Manage and monitor utilities (energy, water, council tax, broadband), troubleshoot broadband issues and liaise with providers.Guest management across platforms such as Booking.com, Expedia, Hostaway, Airbnb and Siteminder; handle bookings, modifications, cancellations and guest communications.Provide multi-channel guest support (phone, email, messaging apps), verify guest IDs/deposits and escalate complex issues appropriately.Generate access codes and manage check-in/check-out procedures using TT Lock/Remote Lock and remote devices (Imou, Ring, Switchbot).Handle incoming calls via Zoom and email via Missive; process payments and refunds with Stripe and perform ad‑hoc administrative tasks on relevant websites.Maintain security and IT protocols using TeamViewer and ProtonVPN; provide clear shift handovers and meet SLAs.Working hours & place of workPlace of work: Remote (Bangladesh-based applicants only).Working hours: UK working hours on a rotational 2-week rota (Mon–Sun coverage). Shift examples: 9:00–17:00, 10:00–18:00, 11:00–19:00, 12:00–20:00, 17:00–01:00.Contract options: Full-time (40 hours/week) or Part-time (20 hours/week).Leave & benefits12 days of annual leave (exclusive of public holidays).Paid public holidays and up to 7 days paid sick leave per year (subject to policy).Weekly 2 holidays, overtime allowance, yearly salary review and 2 festival bonuses.Flexible remote environment, growth opportunities, and an extra time bonus scheme.Requirements & qualificationsEducation: HSC, A Level, Diploma or Bachelor/Honours (as listed in the circular).Experience: 1 to 5 years preferred in customer service, property management, hospitality, travel agent or call center; freshers encouraged to apply.Strong written and verbal English communication skills.Proficiency with digital tools such as Monday.com, Arthur CRM, Zoom, Gmail, Missive and WhatsApp.Reliable internet connection and suitable home working environment.Good organizational skills, attention to detail and ability to work both independently and in a remote team.How to applyIf you are interested in this job, please prepare your CV and apply by sending your application to the email below. This circular specifies the application email — please follow it carefully to ensure your application is received.Apply by sending your CV to: recruit@banksialondon.comApplication deadline: 2025-11-17. Be sure to include your relevant experience, availability for UK hours and any examples of similar remote work in your CV.Additional notesNumber of vacancies: 2 (1 full-time OR 2 part-time).Age requirement as listed in circular: 18–35 years.BankSia Limited (the company) manages recruitment for this role. This job circular is provided by the employer — verify any further steps or assessments directly with the hiring contact.We look forward to receiving your application. Apply early to avoid missing the deadline and mention the position title and preferred working pattern (full‑time/part‑time) in your email.