Bhasani Logistics Limited
Customer Service Executive / Sr. Executive — Join Bhasani Logistics to Deliver Outstanding Customer Experience
Dhaka
Deadline: 2025-12-06
1 Positions
Job Overview
Company: Bhasani Logistics Limited
Location: Dhaka
Type: FullTime
Salary: Negotiable
Posted: 2025-11-06
Experience: 1 Years
Education Requirements
Bachelor/Honors or Masters from a reputed University.
Job Responsibilities
- Respond to customer inquiries via phone, email and other channels; ensure timely resolution.
- Coordinate shipment booking, documentation and follow-up with operations and freight forwarding teams.
- Track shipments and proactively update customers on status and delivery.
- Prepare and review shipping documents, airway bills, invoices and customs-related paperwork as needed.
- Manage customer complaints and escalate internal issues to resolve within service standards.
- Maintain accurate records in CRM/system and prepare routine reports for management.
- Collaborate with sales, operations and warehouse teams to ensure smooth consignment processing.
- Support continuous improvement initiatives for customer service workflows.
Required Skills
- Experience in logistics/courier/air express or freight forwarding
- Strong verbal and written communication (English and Bengali)
- Customer service and complaint handling
- MS Office (Excel, Word) proficiency
- Shipment documentation knowledge (AWB, invoices, customs documents)
- Problem solving and prioritization under pressure
Benefits & Compensation
- As per discussion
Job Description
Bhasani Logistics Limited is inviting applications for an experienced and motivated Executive / Sr. Executive to join the Customer Service Department. This job circular is an excellent opportunity for professionals in the logistics and courier sector who want to grow their career with a reputed company in Bangladesh. If you are customer-focused, have hands-on experience in freight forwarding or air express operations, and want to work in a collaborative environment, we encourage you to apply.This job posting describes the role, responsibilities, required skills, education, experience, and how to apply. Please read carefully and follow the application instructions at the end of this circular.About the companyBhasani Logistics Limited is a logistics service provider based in Dhaka, Bangladesh. The company provides freight forwarding, courier, and air express services. As a growing organization, Bhasani Logistics seeks professionals who can support customer operations, maintain high service standards, and contribute to continuous improvement.Role summaryThe Executive / Sr. Executive (Customer Service Department) will be responsible for ensuring timely and accurate handling of customer inquiries, shipment tracking, coordination with operations and freight teams, and maintaining customer satisfaction. The role suits candidates with 1 to 3 years of relevant experience in logistics, courier, or air express companies.Key responsibilitiesRespond to customer inquiries via phone, email, and other channels; ensure high-quality customer service and timely resolution.Coordinate shipment booking, documentation, and follow-up with operations and freight forwarding teams.Track shipments and proactively update customers on status, delays, and delivery confirmation.Prepare and review shipping documents, airway bills, invoices, and customs-related paperwork as required.Manage customer complaints and escalate issues to the appropriate teams to resolve within service standards.Maintain accurate records in the CRM/system and prepare routine reports for management.Work closely with sales, operations, and warehouse teams to ensure smooth processing of consignments.Assist in continuous improvement initiatives to streamline customer service workflows.Required skills and experienceMinimum 1 year of relevant experience (1 to 3 years preferred) in logistics/courier/air express or freight forwarding companies.Strong verbal and written communication skills in English and Bengali.Good customer handling, problem-solving, and interpersonal skills.Familiarity with shipment documentation and basic customs/airway billing procedures.Proficiency in MS Office (Excel, Word) and ability to learn internal systems quickly.Ability to work under pressure and prioritize tasks in a fast-paced environment.EducationBachelor/Honors or Masters from a reputed university.Other requirementsGender: Male or Female (M,F).Prefer candidates with prior experience in freight forwarding companies.Professional attitude, punctuality, and a customer-centric mindset.Compensation & benefitsSalary: Negotiable / As per discussion.Other benefits: As per discussion (company will discuss during recruitment).Opportunity for career growth within a logistics company operating in Bangladesh.How to applyIf you meet the job requirements, send your CV to the email address provided in this circular. Application is accepted via email only. Please include the subject line: "Application for Executive / Sr. Executive (Customer Service) — JobId 1426621" and attach your CV and relevant certificates.Email to: info@bhasanibd.comDeadline to apply: 2025-12-06. Please ensure your application is submitted before the deadline.NotesThis job circular is published for informational purposes. The details provided here are supplied by the recruiting company. Candidates are advised to verify all information and follow the official application instructions. Good luck — apply promptly if you meet the criteria.