EduTune Learning Technologies Limited
Senior Manager — Service & Operations (Lead Operational Excellence for an EdTech Growth Stage Company)
Khulna, Dhaka (Kawran Bazar)
Deadline: 2025-11-30
2 Positions
Job Overview
Company: EduTune Learning Technologies Limited
Location: Khulna, Dhaka (Kawran Bazar)
Type: FullTime
Salary: Negotiable
Posted: 2025-10-31
Experience: 5 Years
Education Requirements
B.Ed, M.Ed, BBA, MBA
Job Responsibilities
- Managing cross-functional teams (tele sales, marketing, academics, product) and implementing projects.
- Oversee daily operations and ensure seamless service delivery.
- Develop and implement operational policies, procedures, and best practices.
- Manage, mentor, and guide operations teams to enhance performance and productivity.
- Coordinate with Sales, Marketing, HR, and Finance to ensure aligned processes.
- Monitor operational metrics, prepare reports, and provide insights to senior management.
- Identify process gaps and implement solutions for continuous improvement.
- Handle escalations and ensure high levels of student/customer satisfaction.
- Plan resource allocation, workflow scheduling, and operational budgeting.
Required Skills
- Leadership and team management
- Operational process design and optimization
- Project management
- KPI/OKR monitoring and reporting
- Data-driven analysis and decision-making
- Excellent communication and negotiation skills
- Adaptability in fast-changing environments
- Customer service and escalation handling
Benefits & Compensation
- Performance bonus
- Mobile bill reimbursement
- Travel allowance (T/A)
- Yearly salary review
- Festival bonus (2 per year)
- Supportive and friendly workplace
- Evening snacks
- Other benefits as per company policy
Job Description
EduTune Learning Technologies Limited is hiring a seasoned and energetic Senior Manager - Service and Operation to lead and scale day-to-day operational excellence. This is an exciting job opportunity at a fast-growing edtech company in Bangladesh. If you are passionate about operations, process improvement, cross-functional leadership and delivering measurable results, this circular is for you. Please read the full job circular carefully and learn how to apply before the deadline.About the company: EduTune is a leading e-Learning platform in Bangladesh focused on improving children’s mathematical, linguistic, creative and technical skills. The company combines pedagogy and technology to build learning products targeted at primary and secondary learners. This job will be based primarily from the company’s Dhaka office with responsibilities that may cover other locations such as Khulna.Why join this job and this company?Be part of a mission-driven company shaping the future of education in Bangladesh.Drive operations for a product-led edtech startup with measurable KPIs and OKRs.Lead cross-functional teams (sales/tele-sales, marketing, academics, product) and influence strategic decision-making alongside senior leadership.Key responsibilitiesManage cross-functional teams (tele sales, marketing, academics, product) and lead projects that improve operational efficiency and business outcomes.Oversee daily operations and ensure seamless service delivery to students and customers.Develop, document and implement operational policies, procedures and best practices.Monitor KPIs/OKRs, prepare regular operational reports, and present insights to senior management.Identify process gaps and lead continuous-improvement initiatives, including workflow scheduling, resource allocation and budgeting.Mentor and guide operations teams to enhance performance, productivity and customer satisfaction.Coordinate with Sales, Marketing, HR and Finance to ensure aligned and efficient processes across the company.Handle escalations, maintain high levels of student/customer satisfaction and implement corrective action plans.Required experience & qualificationsAt least 5 years of relevant experience, ideally within IT Enabled Services or an Educational Technology (EdTech) startup.Minimum age: At least 32 years (as stated in the circular).Educational background: B.Ed, M.Ed, BBA or MBA (as per job circular).Skills & behaviours (ideal)Strong leadership and team management skills.Strategic thinking with the ability to translate strategy into execution.Expertise in operational process design, optimization and project management.Experience monitoring KPIs/OKRs and using data-driven decision-making.Excellent communication, stakeholder management and negotiation skills.Adaptability to fast-changing startup environments and a problem-solving mindset.Benefits & perksPerformance bonus (reward based on achievements).Mobile bill reimbursement / mobile bill covered by company.Travel allowance (T/A) where applicable.Yearly salary review and appraisal.Festival bonus (2 per year).Supportive, friendly workplace and other benefits as per company policy (evening snacks, etc.).Location & workplaceOffice-based role at company offices (Work at office). Primary company address: 6A & 6B, Sonartori Tower, Sonargaon Road, Bangla Motor, Dhaka-1000, Bangladesh. The job circular also mentions Khulna and Dhaka (Kawran Bazar) as locations.How to applyThe job circular indicates Online Apply is available. There is no specific application email provided in the circular; applicants are encouraged to apply via the company website: https://edutune.com. Please ensure you apply before the application deadline (see validThrough below). When you apply, include a tailored CV and a short cover note describing your relevant operational experience.Important dates: Posted on: 2025-10-31. Application deadline (valid through): 2025-11-30. Late or incomplete applications may not be considered.This description is provided to help prospective applicants understand the role and how to apply. Use this circular as the primary reference for job expectations. Good luck — we encourage qualified candidates across Bangladesh to apply.