Global Visa Solution BD
Customer Service Representative (Female) — Join Global Visa Solution BD's Frontline Support Team
Dhaka
Deadline: 2025-11-07
2 Positions
Job Overview
Company: Global Visa Solution BD
Location: Dhaka
Type: FullTime
Salary: Tk. 15000 - 25000 (Monthly)
Posted: 2025-10-28
Experience: 1 Years
Education Requirements
Diploma; Higher Secondary; Bachelor/Honors
Job Responsibilities
- Answer incoming calls from customers and ensure instant customer satisfaction.
- Respond to customer inquiries promptly and professionally.
- Receive customer complaints, record them in the system, and follow up with necessary measures and provide information about resolution.
- Troubleshoot and assist customers to resolve service-related problems.
- Provide general information about company services and processes.
- Maintain a high standard of call quality as per organizational requirements.
Required Skills
- Excellent verbal communication
- Active listening
- Problem-solving
- Basic computer and data entry skills
- Knowledge of CRM/ticketing systems (preferred)
- Professional phone etiquette
- Customer-focused attitude
Benefits & Compensation
- T/A (Travel Allowance)
- Mobile bill support
- Performance bonus
- Salary review: Half yearly
- Festival bonus: 2 (as per company policy)
Job Description
Overview: Global Visa Solution BD is seeking a motivated and empathetic Customer Service Representative (Female) to join our team in Dhaka. This job opportunity is part of our latest circular and offers a chance to work at the office, handle customer inquiries, and contribute to a growing company in Bangladesh. If you enjoy helping people, resolving issues, and delivering excellent service, we encourage you to apply.Why this job and company? Global Visa Solution BD is a dynamic firm providing manpower recruitment, immigration consultancy, and education-related services. This company values quality customer interactions and professional growth. This job gives you exposure to real customer service operations and career development in a fast-paced environment.Key responsibilities:Answer incoming calls from customers and ensure instant customer satisfaction.Respond to customer inquiries promptly and professionally.Receive customer complaints, record them in the system, and follow up with the necessary measures, providing customers with information about resolution status.Troubleshoot and assist customers to resolve service-related problems efficiently.Provide general information about company services and processes.Maintain a high standard of call quality as per organizational requirements.Required skills and attributes:Excellent verbal communication and active listening skills.Strong problem-solving skills and the ability to remain calm under pressure.Basic computer literacy for data entry and use of CRM or ticketing systems.Professional phone etiquette and ability to maintain call quality standards.Customer-focused attitude and empathy when handling complaints.Team player with willingness to learn and follow company processes.Education & experience:Diploma, Higher Secondary, or Bachelor/Honors level education accepted.Minimum 1 year of relevant experience preferred; freshers are also encouraged to apply.Additional requirements:Age 21 to 35 years.Only female candidates will be considered for this particular role.Job nature & location: This is a full-time, on-site job based in Dhaka, Bangladesh (work at office). The role supports the company’s frontline operations and requires reliable attendance at the office location.Compensation & benefits:Salary range: Tk. 15,000 - 25,000 (Monthly).Benefits include travel allowance (T/A), mobile bill support, performance bonus, half-yearly salary review, and festival bonuses (2) as per company policy.How to apply: This circular indicates online apply availability. The company encourages interested candidates to prepare a CV/resume and apply promptly before the application deadline. While an explicit apply URL or email is not provided in the public circular, you may apply through the platform where this job is posted or contact the company directly for application instructions. Please follow all application instructions given in the job circular and apply before the deadline.Company profile: Global Visa Solution BD streamlines staffing, visa processing, and professional training to connect global talent with organizations. The company emphasizes integrity, quality service, and efficient recruitment processes. As part of this job posting, the company provides direct contact information and an office address in Dhaka for official communication and verification.Important notes for applicants:This job circular is published by the company and therefore the information is provided by the employer. Verify all details and be cautious of any unofficial communications or requests for money.Applicants should ensure they meet the age and gender requirements as specified in the circular.Prefer video resume is accepted; follow the platform or company instructions when submitting application materials.Keywords for search optimization: job, company, circular, bangladesh, apply. Use these terms when searching for similar openings and when preparing your application to increase visibility and match relevant searches.Global Visa Solution BD welcomes qualified female candidates who are customer-focused and eager to build a career in customer service to apply for this role. Apply promptly and ensure your CV clearly demonstrates relevant skills and any customer service experience. Good luck!