Cross Border BD
Experienced Senior Counselor / Visa Counselor — Help Clients Move Abroad with Confidence
Dhaka
Deadline: 2025-11-23
1 Positions
Job Overview
Company: Cross Border BD
Location: Dhaka
Type: FullTime
Salary: Negotiable
Posted: 2025-10-24
Experience: 1 Years
Education Requirements
Bachelor/Honors or HSC
Job Responsibilities
- Assist clients with the complete visa application process for work permits and travel visas
- Provide consultation and guidance over phone calls, WhatsApp, and other communication platforms
- Build and maintain professional relationships with clients based on trust and transparency
- Ensure all required documentation is accurately prepared and submitted on time
- Stay updated with immigration laws, visa policies, and changes in embassy procedures
- Coordinate with embassies, consulates, and immigration authorities for smooth processing
- Offer visa counseling and pre-departure guidance tailored to each client’s destination and needs
- Track visa application statuses and provide regular updates to clients
- Maintain accurate records and ensure the confidentiality of all client data
- Handle complex or rejected visa cases by offering personalized solutions and alternative options
Required Skills
- MS Office
- Client consultation and counseling
- Visa documentation & processing
- Communication (phone, WhatsApp, email)
- Record keeping and confidentiality
- Coordination with embassies/consulates
- Problem solving for rejected/complex cases
Benefits & Compensation
- Mobile bill reimbursement
- Performance bonus
- Salary review: Half Yearly
- Festival Bonus: 2
Job Description
Cross Border BD is hiring a dedicated and experienced Senior Counselor / Counselor to join our growing team in Dhaka. This job opportunity is perfect for professionals who take pride in guiding clients through immigration and visa processes, ensuring accuracy, compliance, and excellent customer service. This job circular from a reputable company in bangladesh invites motivated candidates to apply and grow with us. About the company and role: Company: Cross Border BD — a trusted agency offering immigration consultancy, work permits, student visas, and global career guidance. Location: Dhaka (Uttara Sector 11), Bangladesh. Position: Senior Counselor / Counselor (Full Time, on-site). This job is ideal for individuals with experience in travel agent services, tour operations, immigration/visa processing, or travel startups — while freshers with strong communication skills are also encouraged to apply. Key responsibilities (high-level): Assist clients with the complete visa application process for work permits, travel visas, and related services. Provide consultation and guidance via phone calls, WhatsApp, email, and other communication platforms. Build and maintain professional relationships with clients based on trust, transparency, and responsiveness. Ensure all required documentation is accurately prepared and submitted on time to embassies, consulates, and immigration authorities. Track visa application statuses, follow up proactively, and provide timely updates to clients. Offer personalized visa counseling and pre-departure guidance tailored to each client’s destination and needs. Handle complex or rejected cases with alternative solutions and escalation when necessary. Maintain accurate, confidential records and comply with data protection practices. Stay updated with immigration laws, embassy procedures, and policy changes; adapt processes accordingly. Desired skills and competencies: Proficient in MS Office and standard office tools. Strong verbal and written communication skills in Bengali and English. Excellent customer service, counseling, and interpersonal skills. Attention to detail, accuracy in documentation, and good record-keeping habits. Ability to coordinate with embassies, consulates, and third-party service providers. Problem-solving capabilities for complex and rejected visa cases. Education & experience: Minimum education: Bachelor/Honors or HSC. Experience: At least 1 year in travel, immigration, visa processing, or related fields. Freshers with relevant aptitude are encouraged to apply. Benefits & perks: Mobile bill reimbursement and performance bonus. Half-yearly salary reviews. Festival bonuses (2 occasions per year). Gender & age requirements: Only female candidates will be considered for this particular opening. Minimum age: 18 years. How to apply: This job circular invites interested candidates to apply online. The job posting lists Online Apply as available. If you meet the requirements and are excited to help clients navigate international mobility, prepare an updated CV and apply through the platform where this circular is posted. Pay attention to the application deadline: 2025-11-23. Why join Cross Border BD? Work in a client-focused environment where your input directly improves clients’ global mobility outcomes. Learn and grow with a team experienced in immigration and cross-border solutions in Bangladesh. Gain exposure to embassy procedures, visa case management, and client counseling best practices. If you are organized, empathetic, and eager to support people’s international journeys, this job is an excellent chance to build a meaningful career with a specialized company in bangladesh. Apply before 2025-11-23 to be considered for this role. Good luck!