JSK Group
Energetic Call Center Executive Needed — Join JSK Group’s Centralized Customer Support Team
Dhaka
Deadline: 2025-11-18
1 Positions
Job Overview
Company: JSK Group
Location: Dhaka
Type: FullTime
Salary: Negotiable
Posted: 2025-10-19
Experience: 2 Years
Education Requirements
HSC minimum; Bachelor’s degree in any discipline preferred. Training in Customer Service / Call Center Operations / Communication Skills preferred.
Job Responsibilities
- Receive inbound calls and respond to patient, passenger, and customer queries politely and efficiently.
- Make outbound calls for appointment confirmations, ticket bookings, and service follow-ups.
- Provide accurate information about hospital, diagnostic, GCC medical checkup, and Sara Express bus services.
- Manage and schedule doctor appointments, medical tests, and passenger ticket reservations.
- Maintain call logs and update customer information in the CRM system; ensure data accuracy.
- Coordinate with hospital reception, diagnostic desk, and transport offices for smooth operations.
- Record customer feedback, complaints, and service requests; escalate as needed.
- Ensure professional and courteous communication at all times.
- Work in rotational shifts (morning, evening, and night) and achieve individual and team targets.
Required Skills
- Customer Relationship Management (CRM)
- Strong verbal and written communication in Bangla and English
- MS Office and basic computer literacy
- Call handling systems and telephone etiquette
- Appointment scheduling and reservation handling
- Customer service orientation and problem resolution
Benefits & Compensation
- As per company policy
Job Description
OverviewJSK Group is seeking motivated and customer-focused Call Center Executives to join its centralized communication team. This job offers an exciting opportunity to work across multiple service verticals including hospitals, diagnostic centers, GCC medical checkup centers, and Sara Express transport services. As part of a leading company in Bangladesh, successful candidates will play a key role in delivering high-quality customer service and ensuring smooth operations for patients, passengers, and clients.Why apply? This circular invites experienced candidates who are comfortable handling high call volumes, managing appointments and ticket reservations, and maintaining accurate customer records. If you are looking for a job with clear responsibilities, rotational shift schedules, and chances to work with a diversified group of companies, we encourage you to apply.Key ResponsibilitiesReceive inbound calls and respond politely and efficiently to patient, passenger, and customer queries.Make outbound calls for appointment confirmations, ticket bookings, and service follow-ups.Provide accurate information about hospital, diagnostic, GCC medical checkup, and Sara Express bus services.Manage and schedule doctor appointments, medical tests, and passenger ticket reservations.Maintain call logs, update customer information in the CRM system, and ensure data accuracy.Coordinate with hospital reception, diagnostic desks, and transport offices to ensure smooth operations.Record customer feedback, complaints, and service requests and escalate as needed.Communicate professionally and courteously at all times.Work in rotational shifts (morning, evening, and night) and strive to meet individual and team targets for call quality and service standards.Required Skills and QualificationsMinimum education: HSC; Bachelor’s degree in any discipline preferred.2 to 3 years of relevant experience in hospital, diagnostic centre, transport service, manpower recruitment, or similar service industry.Proven experience with Customer Relationship Management (CRM) systems and call handling platforms.Strong communication skills in Bangla and English (verbal and written).Computer literate — familiar with MS Office applications and email.Customer-focused attitude, polite manner, and ability to manage busy call volumes.Willingness to work in shifts, including weekends and public holidays.Additional PreferencesTraining or certification in Customer Service, Call Center Operations, or Communication Skills will be an added advantage.Experience with appointment scheduling systems, ticketing or reservation platforms is desirable.BenefitsCompensation: Negotiable (as per company policy).Other benefits and allowances as per company policy.About the CompanyJSK Group is a diversified group of companies with sister concerns spanning hospitals, diagnostic centers, travel and transport, recruitment, and consultancy services. The company operates multiple service channels across Bangladesh and maintains a focus on delivering quality customer experiences across its businesses. This job with JSK Group offers exposure to multi-sector operations and the opportunity to grow within a reputed organization.How to ApplyThis job circular encourages interested candidates to apply online. While the official job posting lists OnlineApply as available, please refer to the company website for further application instructions. If you are passionate about customer service and meet the above qualifications, prepare your resume (video resumes are preferred by the employer) and apply as directed in the job circular. JSK Group advertises this position on its website and recruitment portals in Bangladesh.Important NotesPlease ensure your resume highlights relevant call center and customer service experience.Include contactable phone number and accurate email address in your application.Be prepared for rotational shift schedules and scenario-based assessments in the recruitment process.Keywords: job, company, circular, bangladesh, apply.