Universal IT ( A Leading Multinational Company )
International Call Center Executive (Night Shift) — Join a Leading Multinational Team
Dhaka
Deadline: 2025-11-15
30 Positions
Job Overview
Company: Universal IT ( A Leading Multinational Company )
Location: Dhaka
Type: FullTime
Salary: Tk. 15000 - 30000 (Monthly)
Posted: 2025-10-17
Experience: 0 Years
Education Requirements
A Level or Bachelor degree in any discipline (University students encouraged; preference given to selected universities)
Job Responsibilities
- International outbound telemarketing, lead generation and sales targeting USA and Canada customers.
- Provide customer support based on the project assignment.
- Communicate in English only for calls and correspondence.
- Maintain accurate call logs, client records and follow-up actions.
- Achieve individual and team KPIs (leads, sales, conversion rates, call quality).
- Work night shift hours (9PM to 7AM) and attend assigned branch office as needed.
Required Skills
- Excellent spoken and written English
- Telemarketing and sales skills
- Customer service and interpersonal communication
- Comfortable with night shift schedule
- Basic computer and CRM usage
- Target-driven and coachable
Benefits & Compensation
- Performance bonus
- Overtime allowance
- Yearly salary review
- Two festival bonuses annually
- Tea/coffee, snacks and drinking water at office
- Free training for selected candidates
Job Description
Universal IT, a reputed multinational company, is seeking driven and English-proficient candidates for the role of International Call Center Executive. This is a night-shift job based in Dhaka, Bangladesh. If you are looking for an exciting opportunity to work with an international client base (USA/Canada), build telemarketing and customer support experience, and grow within a dynamic company, please read the full circular and apply.This job circular invites applications from motivated individuals, freshers and university students (preference given to students from BRAC University, East West University, North South, American International University Bangladesh and North East University Bangladesh). The company offers training for selected candidates and performance-based benefits. Below you will find a full description of responsibilities, required skills, experience and application instructions.Key ResponsibilitiesMake international outbound telemarketing calls for lead generation and sales targeting USA and Canada customers.Provide customer support and handle inquiries based on assigned projects.Effectively communicate in English — present product/service information, handle objections, close sales or escalate issues as required.Maintain accurate call logs, customer records and follow-ups in company systems.Meet or exceed individual and team KPIs such as leads generated, sales closed, conversion rates and call quality targets.Work night shift hours (9:00 PM to 7:00 AM) and be available for branch assignments across Dhaka.Required Skills & CompetenciesExcellent spoken and written English (English language only projects).Strong telemarketing, sales, negotiation and persuasion skills.Good interpersonal and customer service skills for international clients.Comfortable working in night shifts and in an office environment.Basic computer literacy — ability to use CRM, call logging tools and MS Office.Ability to handle targets, accept feedback and improve performance through training.Education & ExperienceMinimum education: A Level or Bachelor degree in any discipline.Students from select universities (BRAC, East West, North South, AIUB, North East University Bangladesh) will be preferred.Experience in international call centers and night shifts is an advantage but not mandatory — freshers and university students are encouraged to apply as training is provided.Other Job DetailsJob type: Full Time; Work at office (branches include Banasree main road, Rampura, Near Badda, Khilgaon, Merul Badda).Age requirement: 18 to 40 years. Male candidates preferred (Only Male as per circular).Vacancies: 30 positions available.Salary: Tk. 15,000 - 30,000 monthly with performance bonus and overtime allowance.BenefitsPerformance bonus and overtime allowance.Yearly salary review and 2 festival bonuses annually.Tea/coffee, snacks and drinking water provided in office.Free training for selected candidates to accelerate your career with the company.How to ApplyPlease follow the application instructions carefully to apply quickly for this job with Universal IT. To get considered fast, send your application together with a 2-minute English audio or video recording introducing yourself and explaining why you are the best fit for this job to the email below. Alternatively, apply via the bdjobs online portal and the company will contact you for interview scheduling.Email to: hr.universe@live.com (include CV and a short English introduction audio/video).Company web: https://www.universalit.net/ (for reference).Note: This posting is part of a job circular published for Bangladesh-based applicants. Carefully follow the application guidance and ensure you satisfy age, gender and language preferences before you apply. Good luck!