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Stellar Service Management

Remote Night-Shift Client & Vendor Coordinator — Join a Growing US-Based Facility Services Company

Anywhere in Bangladesh
Deadline: 2025-11-14
5 Positions

Job Overview

Company: Stellar Service Management
Location: Anywhere in Bangladesh
Type: FullTime
Salary: Tk. 20000 - 22000 (Monthly)
Posted: 2025-10-15
Experience: 0 Years

Education Requirements

Bachelor/Honors (preferred). Graduates from BRAC University, Chittagong Veterinary and Animal Sciences University, North South University, IBA, Dhaka University, AIUB will be given preference.

Job Responsibilities

  • Onboard new clients and ensure a smooth transition
  • Communicate with US-based clients via texts, phone calls and emails
  • Maintain accurate records of all client communications and requests
  • Troubleshoot client issues and escalate complex cases to management
  • Build and maintain strong client relationships through proactive communication
  • Collaborate with internal teams to ensure timely and effective service delivery
  • Support ongoing projects and coordinate with team members as needed
  • Maintain confidentiality and security of client information
  • Perform accurate data entry, data analysis, and data management
  • Manage and maintain relevant software systems
  • Communicate with US-based vendors and onboard/maintain vendor relationships
  • Negotiate pricing, timelines and scope of work with vendors
  • Create, manage and update vendor bids and invoices
  • Ensure timely updates on work progress using Excel and online tracking tools
  • Meet weekly, monthly and quarterly performance targets
  • Carry out additional tasks assigned by the supervisor

Required Skills

  • Customer Relationship Management
  • Good English communication skills (verbal and written)
  • IELTS score ~7 (or equivalent English proficiency)
  • Marketing and Sales knowledge
  • Negotiation and convincing skills
  • Proactive and positive attitude
  • Project bidding experience
  • Project management basics
  • Strong analytical and problem-solving skills
  • Supplier and vendor management
  • Familiarity with Excel and business tools
  • Ability to work night shifts and in a remote environment

Benefits & Compensation

  • Tour allowance
  • Profit share
  • Performance bonus
  • Provident fund
  • Salary review: Yearly
  • Festival bonus: 2 per year
  • Six casual and six sick leaves after probation
  • Weekly 2 holidays (Saturday & Sunday)
  • Attendance bonus
  • Leave encashment

Job Description

Overview: Stellar Service Management is hiring motivated candidates for the position of Client and Vendor Coordinator to work remotely from Bangladesh on night shifts aligned with US EST. This job circular invites applicants who are proactive, customer-focused and comfortable working with US clients and vendors. If you are looking for a work-from-home role with steady night hours, opportunities for training, and performance incentives, this job is a great fit. Read the full job description below and apply if your skills and schedule match the requirements.About the company: Stellar Service Management is a US-based facility maintenance company headquartered in North Canton, Ohio. The company provides renovation, plumbing, electrical, HVAC, locksmithing, cleaning and a wide range of residential and commercial maintenance services. As the company expands, it is recruiting remote staff in Bangladesh to support client and vendor operations.Key job responsibilitiesOnboard new clients and ensure a smooth transition for ongoing service delivery.Communicate proactively with US-based clients via phone, text and email; maintain accurate records of communications.Troubleshoot client issues, escalate complex cases to management, and follow up to resolution.Build and maintain strong client relationships through reliable and timely communication.Collaborate with internal teams to coordinate service delivery and meet project timelines.Manage and maintain client-related software systems, perform accurate data entry, data analysis and reporting.Source, onboard and maintain relationships with US-based vendors across services such as HVAC, plumbing, handyman, electrical and landscaping.Negotiate vendor pricing, timelines and scope; create and update vendor bids and invoices.Track vendor progress using spreadsheets and online tracking tools to ensure timely completion of work.Meet weekly, monthly and quarterly performance targets set by supervisor.Perform any additional tasks assigned by supervisors to support business operations.Required skills & qualificationsBachelor/Honors degree preferred. Graduates from BRAC University, Chittagong Veterinary and Animal Sciences University, North South University, IBA, Dhaka University and AIUB will be given preference.Excellent English communication skills — both written and verbal. Applicants uncomfortable communicating in English should not apply.Strong customer relationship management skills and prior exposure to vendor/supplier management.Good negotiation, convincing and stakeholder management skills.Analytical and problem-solving ability; familiarity with project bidding and project management concepts is an advantage.Comfortable using standard business tools (Excel, email, ticketing systems) and maintaining data accuracy.Ability to multi-task, work under pressure and operate in a fast-paced environment.Must have own PC/laptop and reliable internet connection for remote work.Willingness to work night shifts aligned with US EST. Typical working hours: 7 PM to 3 AM (BD time), Monday to Friday.ExperiencePreferred experience: 1 to 2 years in related business areas such as Software Companies, IT enabled services, BPO/data entry firms, consulting firms, call centers or real estate. Freshers with strong English communication and analytical skills are encouraged to apply.Employment details & benefitsJob type: Full Time, Remote (work from home).Vacancies: 5 positions.Salary: Tk. 20,000 - 22,000 per month (subject to review).Benefits include tour allowance, profit share, performance bonus, provident fund, annual salary review, two festival bonuses per year, six casual and six sick leaves after probation, weekly holidays (Saturday & Sunday), attendance bonus and leave encashment.Selection processWritten test (English & aptitude).Voice communication test.Final online interview.Please follow the application instructions precisely when you apply. This job circular is open to applicants based in Bangladesh. Apply only if you can commit to the night shift hours and meet the communication requirements.How to applySend your CV to the recruitment email provided in the circular: hr_management@stellarservicemanagement.com. Include a clear subject line referencing the job title and your preferred shift. If you prefer, check the company's website for more information before you apply. Ensure your resume highlights relevant experience, English proficiency and your ability to work nights.Note: This job posting (circular) is provided by the employer. Applicants are advised to verify details and follow official application instructions. The company will contact shortlisted candidates for further assessments.

Quick Apply

Posted Date 2025-10-15
Location Anywhere in Bangladesh
Vacancy 5
Job Type FullTime
Salary Tk. 20000 - 22000 (Monthly)
Deadline 2025-11-14
Experience 0 Years

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