Hi-Tech Firm
Night-Shift Arabic & Spanish Call Center Executive — International Market (Uttara, Dhaka)
Dhaka
Deadline: 2025-11-10
10 Positions
Job Overview
Company: Hi-Tech Firm
Location: Dhaka
Type: FullTime
Salary: Negotiable
Posted: 2025-10-12
Experience: 0 Years
Education Requirements
Higher Secondary, Bachelor/Honors, Masters
Job Responsibilities
- Work night-shift hours (7:00 PM to 4:00 AM) to serve international customers.
- Talk with international clients in Arabic and/or Spanish in an innovative and professional way.
- Document all communication daily to the appropriate server or CRM.
- Maintain confidentiality and security of client information.
- Problem-solving and reporting issues or escalations to the manager.
- Follow company processes for quality and compliance.
Required Skills
- Arabic language
- Spanish language
- Customer communication
- Documentation and record keeping
- Problem solving
- Basic computer and CRM usage
Benefits & Compensation
- Weekly 2 holidays
- Salary review yearly
- Festival bonus (2)
Job Description
Hi-Tech Firm is seeking motivated and disciplined Call Center Executives to join their international operations team. This job posting outlines a comprehensive opportunity for candidates who are proficient in Arabic and/or Spanish and who thrive in night-shift environments. This circular is intended for applicants across Bangladesh who wish to apply for a client-facing, service-oriented role within a growing company. About the company and role: Hi-Tech Firm is a professional organization operating in Dhaka. The company has posted this job circular to recruit staff who will work from the office in Uttara and handle international client communications. The job demands consistent professionalism, confidentiality in handling client data, and strong communication skills in Arabic and/or Spanish. Candidates will be expected to adapt quickly to international market dynamics and follow documented processes for client interaction and escalation. Key responsibilities: Work night-shift hours (Office time: 7:00 PM to 4:00 AM) to serve international customers/clients. Handle inbound and/or outbound communications with international clients using Arabic and/or Spanish languages. Document all communications and activities accurately in the appropriate internal servers and CRMs daily. Maintain confidentiality of client information and ensure data security best practices are followed at all times. Identify and report issues or escalations to the manager; exercise problem-solving skills to resolve client concerns or route them appropriately. Collaborate with teammates and follow quality guidelines to ensure consistent service delivery to international markets. Required skills & qualifications: Proficiency in Arabic and/or Spanish languages; comfortable communicating with international clients in a professional manner. Basic to strong verbal communication skills in English for internal coordination. Ability to work night shifts and maintain consistent performance across late hours. Good documentation skills and familiarity with using computers, servers, or CRM tools to log interactions. Problem-solving aptitude and readiness to escalate issues with clarity to management. Trustworthy and able to handle confidential information; commitment to data security. Education & experience: Education: Higher Secondary, Bachelor/Honors, or Masters (all are acceptable as per the company requirements). Experience: Not explicitly required; relevant language or call center experience is an advantage. Freshers with strong language skills may apply. Other requirements & preferences: Age: 18 to 35 years (as specified by the company). Gender preference: Male (the company has specified male candidates for this specific posting). Workplace: Onsite at the office in Uttara, Dhaka. Benefits: Weekly 2 holidays. Annual salary review. Festival bonuses (2 festivals as per company policy). Why apply? This job offers a chance to work for a recognized company in Dhaka, engage with international markets, and build language-specific customer service expertise. The role is included in the company’s official job circular and is suitable for candidates in Bangladesh seeking stable night-shift employment with growth potential. How to apply: The job posting indicates online application availability. Candidates should prepare an up-to-date CV highlighting language skills (Arabic/Spanish), relevant education, any prior call center or customer service experience, and availability for night shifts before they apply. As this is an official job circular from a company in Dhaka, Bangladesh, interested applicants should follow the company's application instructions and submit their applications before the deadline. Note: the job data did not include a specific application email or URL; applicants should use the official career channels of the company or the platform where this circular was posted to apply. Keywords included for SEO: job, company, circular, bangladesh, apply.