MEDICO
Call Center Representative & Facebook Page Moderator — Join MEDICO’s Customer Care Team
Dhaka
Deadline: 2025-11-09
6 Positions
Job Overview
Company: MEDICO
Location: Dhaka
Type: FullTime
Salary: Negotiable
Posted: 2025-10-10
Experience: 1 Years
Education Requirements
HSC or Bachelor/Honors
Job Responsibilities
- Handle inbound and outbound customer calls in a polite and professional manner
- Respond to customer inquiries and provide accurate information about services
- Record customer information, feedback, and issues in the system
- Resolve customer complaints or escalate to the proper department when necessary
- Maintain strong customer satisfaction and meet daily/weekly call targets
- Reply to Facebook page inbox messages promptly and professionally
- Monitor page comments and manage negative or inappropriate interactions
- Assist in posting and updating content on the Facebook page
- Generate leads and engage with the online community to build trust
- Observe unusual activities on the page and report to management
- Collaborate with team members and follow supervisor instructions
- Prepare and submit regular reports on communication activities
Required Skills
- Fast typing (Bengali and English)
- Microsoft Excel
- Microsoft Word
- Social Media management (Facebook)
- Speaking Bangla (Fluent)
- Customer communication
- Typing Skill - Bengali and English
Benefits & Compensation
- Monthly Holiday: 4 days (Fixed)
- Working Hours: 8:00 AM to 8:00 PM
- Dual role: Call Center + Facebook Page Moderation
- In-office work with opportunities for skill development
Job Description
MEDICO is hiring a dedicated Call Center Representative cum Facebook Page Moderator to join our dynamic team in Dhaka. This job circular is an excellent opportunity for candidates who enjoy interacting with people, resolving queries, and maintaining a positive online brand presence. If you are customer-focused, have good communication skills, and can multitask between phone-based support and social media moderation, we encourage you to apply.Why this job and company? MEDICO is a reputable company operating in Dhaka, Bangladesh. The selected candidate will work in-office and play a dual role: handling inbound/outbound calls and moderating the company’s Facebook page. This circular emphasizes both telephonic communication skills and social media awareness — ideal for candidates with experience in training institutes, coaching centers, or customer service environments. Freshers with strong communication skills are encouraged to apply.Key responsibilitiesHandle inbound and outbound customer calls in a polite and professional manner.Respond to customer inquiries and provide accurate information about MEDICO’s services.Record customer information, feedback, and issues in the system promptly and accurately.Resolve customer complaints or escalate to the proper department when necessary.Maintain strong customer satisfaction and meet daily/weekly call targets.Reply to Facebook page inbox messages promptly and professionally.Monitor page comments and manage negative or inappropriate interactions to protect the brand image.Assist in posting, updating content, and generating engagement on the Facebook page.Generate leads and engage with the online community to build trust and brand loyalty.Observe unusual activities on the page and report them to management.Collaborate with team members and follow supervisor instructions.Prepare and submit regular reports on communication activities and results.Required skills & qualificationsEducation: HSC or Bachelor/Honors (as per company requirements).Experience: 1 to 3 years preferred; experience in Training Institutes or Coaching Centers is a plus; freshers may apply.Languages: Fluent Bangla (speaking), good English for typing and basic communication.Computer skills: Fast typing (Bengali & English), Microsoft Excel, Microsoft Word.Social media skills: Experience with Facebook page moderation, inbox handling, comment moderation, and basic content posting.Personal attributes: Patience, multitasking ability, good phone etiquette, problem-solving mindset, and a customer-first attitude.Other job specifics & benefitsJob type: Full Time, work at office in Dhaka, Bangladesh.Vacancies: 6 positions available.Working hours: 8:00 AM to 8:00 PM.Monthly holiday: 4 days (fixed).Salary: Negotiable (as per company policy).Dual role offers a varied daily routine and opportunities to develop both call center and social media skills.How to applyPlease review this job circular and consider applying before the deadline. This posting is listed by MEDICO through a public job circular. The official application deadline is 2025-11-09. The job supports online application; however, the specific apply link or email is not provided in the listing. Interested candidates should prepare an updated resume and be ready to follow MEDICO’s application instructions when contacting the company or visiting its official channels. Make sure to mention the Job ID (1416578) when you apply or inquire.Location & contactWorkplace: Office-based in Dhaka. Company address as listed: 157 Shantinagar, Ideal Point, Dhaka, Bangladesh. For further verification or inquiries, refer to the company name MEDICO and the Job ID in any communication.Note: This job posting (circular) was published on 2025-10-10 and will be valid through 2025-11-09. MEDICO and the employer are responsible for the recruitment details provided in this job circular. Job seekers should be cautious about any financial transaction requests and verify all information with the hiring organization before taking action.If you meet the listed qualifications and are excited about this customer-facing role, apply promptly and ensure your resume highlights relevant call center and social media experience. Best of luck!