A Reputed Private Commercial Bank
Guest Service Executive — Friendly Voice for Customers at a Reputed Bank
Dhaka
Deadline: 2025-11-08
1 Positions
Job Overview
Company: A Reputed Private Commercial Bank
Location: Dhaka
Type: FullTime
Salary: BDT 24,000 - 31,200 per month
Posted: 2025-10-11
Experience: 0 Years
Education Requirements
Bachelor degree in any discipline
Job Responsibilities
- Provide customer service over inbound and/or outbound phone calls
- Handle callers' queries, complaints and requests
- Maintain high standard of call quality as per department requirements
- Document all call information according to standard operating procedures
- Perform other operational tasks assigned by supervisor/higher authority
- Work roster-based shifts (day/night) with female staff maximum schedule up to 10:00 PM
Required Skills
- Excellent interpersonal and communication skills
- Proficiency in Bengali and English (verbal and written)
- Competence in MS Office applications
- Customer service orientation
- Ability to follow documentation and call-quality procedures
Benefits & Compensation
- Monthly salary (BDT 24,000 with range up to BDT 31,200)
- Performance-based incentives of BDT 4,000–6,000 for high performers
- Employment with a reputed private commercial bank (3rd-party payroll arrangement)
Job Description
We are seeking a motivated Guest Service Executive to join a reputable private commercial company in Dhaka. This job opportunity is ideal for candidates who are passionate about customer service and want to work in a professional banking environment. The company is hiring on a 3rd-party payroll basis and has published this circular to invite qualified applicants across Bangladesh to apply online before the stated deadline. Overview Position: Guest Service Executive Employment Type: Full Time Workplace: Dhaka, Bangladesh Salary: BDT 24,000 per month (with potential incentives) Role and Responsibilities Provide exceptional customer service over inbound and/or outbound phone calls. Handle callers' queries, complaints and requests professionally and courteously. Maintain a high standard of call quality as required by the department and the company. Document all call information and actions accurately following standard operating procedures. Perform any other operational tasks assigned by the supervisor or higher authority. Adhere to rostered shift schedules (day/night), with an understanding that female employees have a maximum working time schedule up to 10:00 PM. Required Qualifications & Education Bachelor's degree in any discipline. Age: Preferably 24 to 32 years (as stated in the circular). Preferred Skills and Experience Prior customer service experience is an advantage but not mandatory. Strong interpersonal skills and a customer-focused attitude. Good command of both English and Bengali, verbal and written. Competent in using MS Office applications. Ability to maintain call quality and follow process documentation procedures. Benefits & Compensation Monthly basic salary: BDT 24,000 (with published salary range up to BDT 31,200). Performance-based incentive: Employees can earn BDT 4,000–6,000 for high performance. Formal employment with a reputed private commercial bank (3rd-party payroll arrangement). Work Schedule & Other Notes Shift-based roster (may include night shifts); the company provides a maximum allowable working schedule for female staff ending at 10:00 PM. This job posting is a typical circular from a leading employer in Bangladesh and candidates should carefully review the responsibilities before they apply. How to Apply If you are interested in this job, please prepare an updated CV and apply through the employer's online application process as indicated in the circular. The official application deadline is 2025-11-08, and applications submitted after this validThrough date will not be considered. Although an email contact was not provided in the posting, the employer has enabled online apply. Applicants are advised to follow the posted instructions on the original job circular and only apply through legitimate channels. Selection Process Shortlisted candidates may be contacted for telephone or in-person interviews. Assessment is not required according to the posting, but final selection will follow the company’s recruitment process. Important Notes for Applicants Verify all details and be cautious of fraudulent offers; job announcements published on job portals are provided by employers. Keep a copy of the job circular and any communications from the recruiting company. This circular pertains to a job opening in Dhaka, Bangladesh — only applicants eligible to work in Bangladesh should apply. This description is designed to be SEO friendly and includes keywords such as job, company, circular, bangladesh, and apply to help applicants locate and respond to the vacancy promptly.