Mojaru Education & Technologies Limited.
Chief Admission Officer (Call Center) — Lead Telesales & Customer Experience for Growing EdTech Company
Dhaka
Deadline: 2025-11-07
2 Positions
Job Overview
Company: Mojaru Education & Technologies Limited.
Location: Dhaka
Type: FullTime
Salary: Negotiable
Posted: 2025-10-08
Experience: 7 Years
Education Requirements
Bachelor of Business Administration (BBA) or Bachelor of Commerce (BCom). MBA or EMBA preferred.
Job Responsibilities
- Manage daily call center operations including inbound/outbound calls, WhatsApp, SMS, and email communication.
- Lead and coach telesales, customer service, and lead management teams; recruit and train new agents and team leaders.
- Set and monitor daily, weekly, and monthly call targets, conversion rates, and KPIs.
- Implement quality assurance (QA) processes, conduct feedback sessions, and evaluate agent performance.
- Design and update call scripts, offers, and sales communication strategies.
- Coordinate with CRM and data teams for tracking, reporting, and improving the customer journey.
- Present sales analytics, trends, and strategic recommendations to the CEO and senior management.
- Improve operational efficiency by integrating technologies such as Speech-to-Text AI, dialers, and chatbots.
Required Skills
- CRM
- Customer Relationship Management
- KPI Driven
- Leadership
- Call scripting and upselling techniques
- Data-driven decision-making and performance analysis
- Proficiency with dialers, Google Sheets/Excel, and call center software
- Excellent communication and negotiation skills
Benefits & Compensation
- Attractive and competitive salary
- Performance-based incentives and bonuses
- Mobile bill reimbursement
- Office facilities
- Two festival bonuses
- Other benefits as per company policy
Job Description
OverviewMojaru Education & Technologies Limited. is seeking an experienced and dynamic Chief Admission Officer (Call Center) to lead our telesales, admission, and customer support operations. This is a high-impact leadership role for a results-driven professional who can build and scale a call center team, optimize processes, and drive conversion rates. This job posting is an official circular for a reputed education company in Bangladesh. Interested candidates are encouraged to read the full description and apply before the deadline.Why join usBe part of an innovative EdTech company focused on making learning joyful for children.Lead a high-performing call center and influence business outcomes directly.Competitive and attractive job compensation with performance-based incentives.Key responsibilitiesManage daily call center operations including inbound/outbound calls, WhatsApp, SMS, and email communication to support admissions and sales.Lead, coach, and mentor telesales, customer service, and lead management teams; recruit, train, and develop new agents and team leaders.Set, track, and report on daily, weekly, and monthly KPIs, call targets, conversion rates, and other performance metrics.Implement quality assurance (QA) processes, conduct regular feedback sessions, and evaluate agent performance to ensure consistent CX delivery.Design and update call scripts, offers, and sales communication strategies for improved conversion and retention.Coordinate with CRM and data teams to ensure accurate tracking, reporting, and continuous improvement of the customer journey.Present sales analytics, trends, and strategic recommendations to the CEO and senior management.Drive operational efficiency by integrating technologies such as Speech-to-Text AI, dialers, chatbots, and automation tools.Required qualifications & experienceBachelor or Master degree in business-related fields (BBA, BCom, MBA, EMBA preferred).Minimum 7 years of relevant experience in call center, telesales, admission operations, or EdTech/education consultancy. Experience range observed: 7 to 10 years.Proven track record in achieving KPIs, conversion targets, and leading sales teams.Experience in Immigration and Education Consultancy Service, Call Center, or EdTech startup environments is a plus.Skills & competenciesStrong leadership and team management skills.Expertise in call scripting, customer handling, upselling, and objection management.Proficiency in CRM platforms, dialers, Google Sheets/Excel, and call center software.Data-driven decision-making and performance analysis capabilities.Excellent communication, negotiation, and stakeholder management skills.Ability to thrive in a fast-paced sales environment and implement process improvements.BenefitsAttractive and competitive salary (Negotiable).Performance-based incentives and bonuses.Mobile bill reimbursement and office facilities.Two festival bonuses and other benefits as per company policy.Additional informationJob type: Full Time (Work at office).Location: Dhaka, Bangladesh.Vacancies: 2.Age requirement: 35 to 48 years.Gender: M, F.How to applyThis job circular is published by the company on the job portal. The online apply option is enabled for this vacancy. Please ensure your resume is up to date, highlight relevant call center leadership experience, and submit your application before the deadline. The last date to apply for this vacancy is 2025-11-07. Shortlisted candidates will be contacted for further steps.If you are passionate about leading customer-facing teams and improving admissions through data-led operations, this is an excellent opportunity to join a growing EdTech company in Bangladesh. Make sure to follow the instructions in the official circular and apply promptly.