Global Visa Solution BD
Customer Service Representative — Friendly Female Staff Wanted for Office-Based Role
Dhaka
Deadline: 2025-10-14
2 Positions
Job Overview
Company: Global Visa Solution BD
Location: Dhaka
Type: FullTime
Salary: Tk. 10000 - Tk. 13000 (Monthly)
Posted: 2025-10-04
Experience: 1 Years
Education Requirements
Diploma or Higher Secondary or Bachelor/Honors
Job Responsibilities
- Answer incoming calls from customers and ensure instant customer satisfaction.
- Respond to customer inquiries promptly and accurately.
- Receive customer complaints, log them into the system, and follow up for resolution.
- Troubleshoot and help resolve customer service problems.
- Provide general information to customers about company services.
- Maintain a high standard of call quality as per company requirements.
Required Skills
- Excellent verbal communication and phone etiquette
- Customer complaint handling and problem-solving
- Data entry and accurate record keeping
- Basic computer skills (email, MS Office, CRM)
- Ability to work in a team and maintain service standards
- Bengali fluency; basic English proficiency preferred
Benefits & Compensation
- T/A (Travel allowance)
- Mobile bill reimbursement
- Performance bonus
- Salary review: Half Yearly
- Festival bonus: 2 (as per company policy)
Job Description
Global Visa Solution BD is seeking a dedicated and customer-focused Customer Service Representative (Female) to join their Dhaka office. This job is ideal for energetic individuals who enjoy helping customers, troubleshooting issues, and maintaining high standards of call quality. Whether you are a fresher or have prior experience, this circular invites interested candidates across bangladesh to review the role and apply. The company offers a structured workplace, performance incentives, and regular salary reviews. Why this job and company? This position sits within a dynamic immigration consultancy and manpower recruitment firm that values service quality and employee development. The role is office-based (Work at office) in Dhaka, enabling direct team collaboration and on-the-job mentoring. The company provides tangible benefits such as travel allowance, mobile bill coverage, performance bonuses, biannual salary reviews, and festival bonuses in line with company policy. Key responsibilities (what you will do): Answer incoming customer calls promptly and professionally, ensuring instant customer satisfaction. Respond to customer inquiries with accurate information and appropriate follow-up. Receive and log customer complaints into the system and follow up on resolution steps. Troubleshoot and assist customers to resolve service-related problems. Provide general information and guidance about company services. Maintain a consistently high standard of call quality and adhere to organizational guidelines for customer interactions. Required education and eligibility: Educational qualifications accepted: Diploma, Higher Secondary, or Bachelor/Honors. Age requirement: 21 to 30 years. Gender: Only Female candidates will be considered for this vacancy. Experience: At least 1 year of relevant experience preferred, but freshers are encouraged to apply as well. Skills and attributes we look for: Excellent verbal communication and phone etiquette. Strong problem-solving and complaint-handling abilities. Ability to record and update customer information accurately in the system (basic data entry skills). Good interpersonal skills and a customer-first attitude. Basic computer literacy (email, MS Office) and the ability to learn internal CRM tools quickly. Language: Comfortable communicating in Bengali; basic English proficiency is an advantage. Compensation and benefits: Monthly salary range: Tk. 10,000 to Tk. 13,000. Travel allowance (T/A) and mobile bill reimbursement. Performance bonus based on evaluation. Salary review: Half yearly. Festival bonus: 2 (as per company policy). Location & workplace: Office location: Farmgate, Dhaka-1215 (4/A, Indira Road, Farmgate, Dhaka-1215). Work arrangement: Full Time, office-based. How to apply: Online apply is available for this circular; however, a direct apply URL or email was not provided in the job posting. Interested candidates should follow the application process on the platform where this job is listed or contact the company directly. Contact mobile provided in the posting: 017111111111 for further queries about applying or the recruitment process. Please prepare an updated CV (video resume preferred as per posting) and be ready to share it when you apply. Important dates: Posted on 2025-10-04. Application deadline: 2025-10-14. Please ensure you apply before the valid through date. Equal opportunity & note: This job announcement is published by the employer. The company is responsible for the accuracy of the recruitment details. Job seekers are advised to verify all information and be cautious of transactions or unsolicited financial requests. If you are looking for a customer-oriented job in a reputable company within bangladesh and meet the stated qualifications, we encourage you to apply promptly. Keywords included for SEO: job, company, circular, bangladesh, apply.