Synergy Solutions Ltd.
Night-Shift International Call Center Agent — Serve USA & Canada (Dhaka)
Dhaka
Deadline: 2025-11-02
15 Positions
Job Overview
Company: Synergy Solutions Ltd.
Location: Dhaka
Type: FullTime
Salary: Tk. 20000 - 25000 (Monthly)
Posted: 2025-10-03
Experience: 0 Years
Education Requirements
O Level / A Level / HSC / Bachelor (BBA preferred)
Job Responsibilities
- Make outbound calls to USA / Canada customers and handle different topics according to the communication script.
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
- Sell services / products over the phone as per the instructions provided.
- Keep records of all conversations in the call center database in a comprehensible way.
- Meet personal / team qualitative and quantitative targets.
Required Skills
- Fluent in English speaking
- Punctual
- Target oriented
- Team player
- Willingness to learn
- Professional phone etiquette
- Strong interpersonal and communication skills
- Ability to multitask and attention to detail
- Basic computer skills (MS Word, MS Excel, Email)
- Sales and telemarketing skills (preferred)
Benefits & Compensation
- Performance bonus
- Weekly 2 holidays
- Lunch facilities: full subsidize
- Festival bonuses (2) after probation
- Salary review: quarterly
- Attendance bonus: 3000 BDT
- Transportation allowance: 2000 BDT
- Office arranged pick up and drop off transportation
- Exclusive sales/telemarketing training
- Highly attractive sales bonus
- Unlimited tea & coffee
- Indoor games: billiard, PlayStation
- Outdoor games: football, cricket, badminton
- Annual retreats and events
- Guaranteed on time payment
- Quarterly reviews & feedbacks
- Training & development by organization assigned consultants
Job Description
Synergy Solutions Ltd. is seeking motivated and customer-focused individuals for the role of International Call Center Agent (Night Shift). This job circular invites candidates across Dhaka and Bangladesh to apply for a position on a dynamic team that handles outbound calls to USA and Canada. If you are an energetic communicator with a willingness to learn, this company offers training, performance bonuses, and a clear path for career growth.This job is ideal for freshers and experienced candidates who can work night shifts (Bangladesh time 8:00 PM - 5:00 AM) and are comfortable engaging customers in fluent English. The company values punctuality, teamwork, and target orientation and encourages applicants to apply who meet the educational requirements.Key responsibilitiesMake outbound calls to USA and Canada customers following provided communication scripts.Identify customer needs, clarify information, research issues, and provide solutions and/or alternatives.Sell services and products over the phone as instructed.Keep accurate, comprehensible records of all conversations in the call center database.Meet individual and team qualitative and quantitative targets and KPIs.Required skills & qualificationsFluent spoken English and strong verbal communication skills.O Level, A Level, HSC, or Bachelor degree (BBA preferred but not mandatory).Punctuality, target orientation, and team-player mindset.Ability and willingness to work night shifts to match USA/Canada business hours.Basic computer literacy (MS Word, MS Excel, Email).Professional phone etiquette, persuasive speaking, and the ability to handle positive and negative situations.Strong interpersonal skills, attention to detail, and the ability to multitask.Previous experience in call centers, telemarketing or similar roles will be preferred but freshers are encouraged to apply.Additional informationAge requirement: 18 to 30 years.Probation period: typically 3 to 6 months depending on performance.Opportunity for promotion to Team Leader or Sales Manager for experienced and high-performing applicants.Applicants are advised to include a photograph with their CV as requested.BenefitsMonthly salary: Tk. 20,000 - 25,000 (salary review quarterly).Performance bonuses, attendance bonus (3000 BDT), transportation allowance (2000 BDT).Weekly two holidays, subsidized lunch, pick-up and drop-off transportation arranged by the office.Festival bonuses (two after probation), exclusive sales/telemarketing training, attractive sales bonus schemes.Indoor and outdoor recreational activities, annual retreats, guaranteed on-time payment, and ongoing training & development.This job posting/circular is issued by Synergy Solutions Ltd., a company focused on telemarketing, operations, IT and client services. Candidates across Bangladesh are welcome to apply. To apply, send a CV and photograph to the provided email address. Make sure to include your contact details, availability for night shifts, and any relevant experience in call center or sales roles when you apply.Keywords for search & SEO: job, company, circular, bangladesh, apply.