Global Visa Solution BD
Customer Service Representative — Join Global Visa Solution BD in Dhaka
Dhaka
Deadline: 2025-10-04
5 Positions
Job Overview
Company: Global Visa Solution BD
Location: Dhaka
Type: FullTime
Salary: Tk. 10000 - 15000 (Monthly)
Posted: 2025-10-02
Experience: 1 Years
Education Requirements
Bachelor/Honors or Diploma or Higher Secondary
Job Responsibilities
- Answer incoming calls from customers and ensure instant customer satisfaction.
- Respond to customer inquiries and provide accurate information.
- Receive customer complaints, input them into the system, and follow up on resolution.
- Troubleshoot and help resolve customer service problems.
- Provide general information about company services and policies.
- Maintain a high standard of call quality as per company requirements.
Required Skills
- Excellent verbal communication in Bengali; basic English communication
- Active listening and problem-solving
- Telephone etiquette and customer empathy
- Basic computer skills and experience with logging systems
- Teamwork and time management
Benefits & Compensation
- Travel allowance (T/A)
- Mobile bill support
- Performance bonus
- Salary review: Half yearly
- Festival bonuses: 2 (as per company policy)
Job Description
Global Visa Solution BD is seeking enthusiastic and service-oriented Customer Service Representatives to join our growing team in Dhaka. This job circular is an excellent opportunity for candidates in Bangladesh who want to build a career in customer support, client communication, and service operations. If you are a motivated communicator who wants to apply your people skills in a dynamic company environment, please read the details and apply. This role requires empathy, patience, and strong communication skills. As a Customer Service Representative you will be the frontline ambassador of the company, responsible for handling incoming calls, resolving customer queries, and ensuring a high standard of service delivery. The company encourages both experienced candidates (minimum 1 year) and freshers to apply, making this circular suitable for a wide range of applicants across Bangladesh. Key responsibilities: Answer incoming calls and provide accurate, timely information to customers. Respond to customer inquiries and document interactions in the system. Receive and log customer complaints, track follow-ups, and communicate resolution steps. Troubleshoot issues and coordinate with internal teams to resolve service-related problems. Provide general information about company services, processes, and policies. Maintain a high standard of call quality as per company requirements and contribute to continuous improvement initiatives. Required qualifications & education: Bachelor/Honors, Diploma, or Higher Secondary qualifications are acceptable. Minimum 1 year of relevant experience preferred; however, freshers are encouraged to apply and will be considered. Skills & attributes: Excellent verbal communication skills in Bengali; basic English communication is an advantage. Strong listening skills, patience, and the ability to remain calm under pressure. Basic computer literacy, familiarity with MS Office and call logging systems. Problem solving and the ability to follow-up efficiently until resolution. Professional telephone etiquette and attention to detail. Additional role information: Job type: Full Time, work at office in Dhaka (Farmgate area). Vacancies: 5 positions available. Age requirement: 21 to 30 years as per company circular. Gender: Male and Female both eligible (M,F). Compensation & benefits: Salary range: Tk. 10,000 - 15,000 monthly. Additional benefits: Travel allowance (T/A), mobile bill support, performance bonus. Salary review: Half yearly. Festival bonuses: 2 (as per company policy). About the company: Global Visa Solution BD is a dynamic firm offering integrated services in manpower recruitment, immigration consultancy, and education. The company streamlines staffing, visa processing, and professional training to connect global talent with leading organizations. This job circular represents the company's commitment to quality service and professional development. How to apply: The position supports online application. Please prepare an updated resume and any supporting documents. Although the circular does not include a direct apply link or email in the published data, interested candidates should visit the company or the original job posting platform for application instructions. When you apply, clearly reference the job title and Job ID for faster processing. The deadline to apply for this job is 2025-10-04; please submit your application before the last date. Why you should consider this job: Opportunity to work in a growing company with exposure to recruitment and immigration service environments. Supportive environment for both freshers and those with some prior experience. Clear benefits package and regular salary reviews. This detailed job circular is intended to provide potential applicants across Bangladesh with a comprehensive picture of the role, responsibilities, benefits, and application timeline. If you are looking for a stable customer service position in Dhaka with a reputed company, consider applying and prepare your documents ahead of the deadline.