Genex Infosys PLC.
Customer Service Officer — Join Genex Infosys PLC. in Chattogram (300 Vacancies)
Chattogram
Deadline: 2025-10-22
300 Positions
Job Overview
Company: Genex Infosys PLC.
Location: Chattogram
Type: FullTime
Salary: Not Disclosed
Posted: 2025-09-23
Experience: 0 Years
Education Requirements
HSC
Job Responsibilities
- Answer incoming calls from customers and ensure prompt customer satisfaction
- Respond to customer inquiries and provide accurate information
- Receive and log customer complaints and follow up on resolutions
- Troubleshoot and help resolve customer service problems
- Provide general information to customers
- Maintain a high standard of call quality as per organization requirements
Required Skills
- Customer Service
- Communication
- Problem Solving
- Call Handling
Benefits & Compensation
- Office-based employment
- Career growth opportunities within a growing IT company
- Work with global-brand clients (as per company profile)
Job Description
Genex Infosys PLC. is recruiting Customer Service Officers for its growing operations in Chattogram. This job circular invites enthusiastic, service-oriented candidates to apply for a large-scale customer support position with a leading IT company trusted by global brands. The role is ideal for candidates who enjoy direct customer interaction, problem resolution, and maintaining high standards of service quality. Why apply? Joining this company gives you the opportunity to work in a professional office environment, handle customer inquiries for well-known clients, and build a career in customer service within bangladesh's growing IT and BPO sector. This job circular highlights a high-volume hiring (300 vacancies) — a rare chance to secure a position quickly if you meet the requirements. Key details: Position: Customer Service Officer (CTG) Company: Genex Infosys PLC. Location: Chattogram, Bangladesh Employment type: Full Time (Work at office) Vacancies: 300 Application deadline: 2025-10-22 Posted on: 2025-09-23 Primary responsibilities (what you will do): Answer incoming calls from customers and ensure prompt, courteous responses that maximize customer satisfaction. Respond to customer inquiries via phone and provide accurate information about company products and services. Receive and record customer complaints in the system, follow up on resolution steps, and inform customers about progress and outcomes. Troubleshoot and help resolve customer service problems, escalating to appropriate teams when necessary. Provide general information and guidance to customers in a professional manner. Maintain a high standard of call quality and adhere to organizational procedures and quality metrics. Required qualifications and eligibility: Minimum education: HSC (Higher Secondary Certificate) or equivalent. Age: 18 to 30 years (as specified in the circular). Gender: Male and Female applicants are eligible. Experience: Entry-level to service-oriented candidates welcome. Relevant customer service experience is an advantage but not mandatory. Skills & attributes: Strong customer service orientation and ability to handle high call volumes. Good communication skills (clear speaking and listening abilities). Basic troubleshooting and problem-solving capability. Professional attitude, patience, and ability to remain calm under pressure. Willingness to work in an office environment and follow company processes. Additional information: Company address (corporate): Nitol Niloy Tower (Level 6-12), Nikunja C/A, Airport Road, Dhaka-1229. Company website: genexinfosys.com Job workplace: Work at office (Chattogram). Assessment required: No (as per listing). Salary: Not disclosed in circular; will be communicated during recruitment. How to apply: As this is an online-apply job circular, interested candidates should check the official company channels or the original posting platform to apply. The job listing indicates online application is accepted; where the application URL or email is not published in the brief, candidates should visit the company website (https://genexinfosys.com) or the platform where this job was published and follow the application instructions. Make sure to prepare an updated resume and any required documents before you apply. Tips for applicants: Ensure you meet the age and education criteria before applying. Highlight any customer service experience or communication-related roles in your CV. Be ready to demonstrate call-handling skills and problem-solving approach in assessments or interviews. Apply early — this large hiring drive may fill positions before the deadline. Genex Infosys PLC. invites qualified candidates from across bangladesh to apply for this important customer-facing role. This job provides a solid entry point into the IT/BPO industry and a chance to grow within a reputable company. If you are interested and meet the criteria, prepare your documents and apply before the deadline: 2025-10-22.