Mastermind Tours & Travels
Executive - Reservation & Ticketing (Join a Dynamic Travel Team at Mastermind Tours & Travels)
Dhaka
Deadline: 2025-10-15
10 Positions
Job Overview
Company: Mastermind Tours & Travels
Location: Dhaka
Type: FullTime
Salary: Tk. 25000 - 35000 (Monthly)
Posted: 2025-09-20
Experience: 1 Years
Education Requirements
Bachelor/Honors
Job Responsibilities
- Create PNRs; issue and reissue tickets using GDS (Travelport/Galileo, Sabre, Amadeus).
- Perform fare computation and maintain product knowledge.
- Execute GDS major commands across Sabre / Travelport / Amadeus and NDC platforms (book, rebook, reissue, issue, split/merge, ancillary, EMD).
- Process cancellations and modifications of reservations.
- Manage customer inquiries and provide after-sales support.
- Keep up to date with airline policies, promotions and travel trends.
- Regular follow-up with existing and potential clients and prepare reports for management.
Required Skills
- Travelport (Galileo)
- Sabre
- Amadeus
- GDS commands and NDC platforms
- PNR creation and management
- Fare computation and ticketing rules
- Customer service and communication
- Reservation modifications, refunds and reissue procedures
Benefits & Compensation
- Monthly salary within advertised range (Tk. 25,000 - 35,000)
- Training on GDS platforms and airline product updates
- Performance-based incentives
- Career growth opportunities within the company
Job Description
Mastermind Tours & Travels is seeking a skilled and dynamic Executive - Reservation & Ticketing to join our dedicated team. This job circular is an excellent opportunity for motivated candidates in Bangladesh who are passionate about travel, strong in customer service, and experienced with GDS platforms. If you are looking to apply for a role that offers practical exposure to airline ticketing, PNR management and after-sales support, this vacancy is for you.About the company: Mastermind Tours & Travels is a reputable travel agency providing end-to-end travel solutions including air ticket bookings, itinerary planning, and customer support. As a company operating in Bangladesh, we focus on delivering exceptional travel experiences to our clients and building long-term relationships.Role OverviewThe Executive - Reservation & Ticketing will be responsible for handling reservations, issuing and reissuing tickets, performing fare computations, and managing customer inquiries related to bookings. This is a full-time, office-based position. The selected candidates will work closely with the operations and sales teams to ensure smooth reservation processes and high customer satisfaction.Key ResponsibilitiesCreate and manage PNRs; issue and reissue tickets using major GDS platforms (Travelport/Galileo, Sabre, Amadeus).Perform fare computation and display product knowledge for airlines and ancillary services.Execute GDS commands across Sabre / Travelport / Amadeus and NDC platforms (book, rebook, reissue, issue, split/merge, ancillary sales, EMD).Process cancellations and modifications of reservations efficiently and in accordance with airline policies.Manage customer inquiries, resolve booking-related issues, and provide timely after-sales support.Keep updated with airline rules, promotions and travel trends relevant to ticketing.Regular follow-up with existing and potential clients; prepare reports as required by management.Required Skills & ExperienceBachelor/Honors degree (as per education requirements).Minimum 1 year of relevant experience in ticketing/reservation roles; experience in Travel Agent, Tour Operator or Immigration/Visa Processing is advantageous.Proficiency in GDS platforms such as Travelport (Galileo), Sabre and Amadeus; familiarity with NDC and EMD is a plus.Strong knowledge of fare construction, ticketing rules, refund and reissue procedures.Excellent customer service skills, clear communication and problem-solving capability.Ability to work in a fast-paced office environment and handle multiple booking tasks simultaneously.Other RequirementsAge: 22 to 35 years (as per circular requirements).Only male candidates will be considered for this particular vacancy (as specified by the company).Candidates without ticketing/reservation experience need not apply.Salary & BenefitsMonthly salary range: Tk. 25,000 - 35,000.Competitive compensation with opportunities for performance-based incentives.On-the-job training on GDS updates and airline product changes.Career growth prospects within a growing travel company and exposure to international ticketing procedures.Location & Work TypeLocation: Anywhere in Bangladesh with office-based work at the company's Uttara, Dhaka office address. Employment Type: Full Time (Work at office).How to ApplyEligible and interested candidates are requested to apply by sending their CV to the company email provided in this job circular. Please ensure your CV highlights your ticketing/reservation experience and specific GDS systems you have used.Apply by email: mastermindcareerbd@gmail.comCompany website (for reference): https://mastermind.travelApplication deadline: 2025-10-15 (please apply before this date).This job posting is part of a public job circular for Bangladesh. If you wish to apply, include clear details of your past ticketing roles, GDS proficiency and relevant certificates. The company encourages only candidates with reservation and ticketing experience to apply. We look forward to receiving qualified applications for this job and supporting your next step in a travel-focused career.